Customer service is an extremely important aspect of business operations. By providing support to both new and existing customers, it can greatly increase the performance and reputation of your organisation. With the corporate industry becoming extremely competitive, businesses must stay ahead of the curve, and improving customer service is a great place to start. Unsure of how to begin this process, hire one of our expert customer service speakers today!
What is Good Customer Service & Why Is It Important?
Good customer service is the practice of putting the customer’s needs and wants at the forefront of everything you do. By delivering a quick, easy, and personalised service to your customers, your organisation will gain a highly respected reputation throughout the industry. Over recent years, customers' needs and wants have diversified, and it has become increasingly important that businesses meet their expectations. Customer service can be a make-or-break aspect of an organisation, and if you can be seen to respect your target audience, it will increase customer retention and positive feedback following a customer's experience with your team.
Source: Hubspot
The Top Trending 20 Customer Service Speakers:
In today's competitive business landscape, exceptional customer service has become a crucial factor for success. Organisations are increasingly turning to expert speakers to inspire, educate, and transform their approach to customer service. In fact, drawing on trusted feedback from over 500 events across various industries, 62% of businesses that have invested in customer service training through expert speakers have reported significant improvements in customer satisfaction and retention. The top 20 trending customer service speakers for 2024 are pioneers in their fields, offering unique insights drawn from years of experience across industries such as retail, hospitality, technology, and more.
- Jo Malone
- Greg Hoffman
- Geoff Ramm
- Duncan Wardle
- Grace Beverley
- Jonathan Mildenhall
- Daphne Costa Lopes
- Lauren Paton
- Dex Hunter-Torricke
- Clive Humby
- Mike White
- Jane Hawkes
- Jonah Berger
- Claire Harper
- Allister Frost
- Andrew McMillan
- Omar Johnson
- Alan O’Neil
- Gina Buckney
- Rory Sutherland
1. Jo Malone
Jo Malone is a world-renowned creative businesswoman, best known for launching the iconic brand Jo Malone London. Having gained great popularity throughout the beauty industry, her luxury brand has taken over the shelves at numerous high-end stores and has seen sales skyrocket into the millions annually. In 1999, Jo sold her empire to Estee Lauder Companies but remained their Creative Director until 2006. An inspirational female figure, she was awarded an MBE in 2008 and has since continued to build upon her career by launching her second company Jo Loves. A talented entrepreneur, Jo Malone has become one of the most highly sought-after speakers in the circuit and is the ideal choice when looking to educate your audience on the topic of customer service.
2. Greg Hoffman
Greg Hoffman is a leading authority in the marketing and branding field, having spent many years working as the Chief Marketing Officer of Nike. Tasked with establishing their reputation for high-quality customer experience during his 27 years at the organisation, his transformative career has shaped the corporate industry into what it is today. Recognised as one of the 50 Most Innovative CMOs by Business Insider, his time at Nike was also spent working as a member of the Advisory Board of Nike’s Black Employee Network and the Nike Foundation Board of Directors. Currently, Greg is the Principal of Modern Arena, a brand consultancy company he founded, and a Branding Instructor at the University of Oregon. Esteemed for being named one of the Most Creative People in Business by Fast Company, Greg is the perfect speaker to attend your next event as an experienced customer service speaker.
3. Geoff Ramm
Geoff Ramm is treasured globally for becoming the creator of OMG Marketing and Celebrity Service. Keen to support organisations to optimise their customer service strategy, Geoff gained the opportunity to become the youngest-ever President of the Professional Speaking Association UK and continued to contribute original ideas at all events he attends. Throughout his admirable career, Geoff has worked for several major companies including the Bauer Media Group, British Airways, and Honda to define their award-winning marketing strategies. Alongside his renowned corporate career, Geoff has become the proud author of four books, including Celebrity Service: Discover the Gap in Your Service You Never Knew Existed and OMG Strikes Back: Observational Marketing Greats. An inspirational figure to audiences of all ages and backgrounds, Geoff has gained great respect for his career as a keynote speaker and became the recipient of the Professional Speaking Award of Excellence in 2014. When looking to transform your customer service strategy, Geoff Ramm is the ideal speaker to inspire your workforce.
4. Duncan Wardle
Duncan Wardle is widely respected throughout the industry as one of the best original thinkers that businesses can learn from. As the former Head of Innovation and Creativity at Disney, he understands the importance of turning a great creative idea into a reality. With over twenty-five years of professional experience behind him, Duncan is equipped with skills to allow him to adapt company methods creativity and a workplace environment where employees can flourish. Treasured throughout the community, he has delivered innovation classes at Yale, Harvard, and Edinburgh University, whilst also gaining the opportunity to appear on the TEDx Talk stage on numerous occasions. Captivating, inspiring, and a true professional when sharing his knowledge and experience with audiences at events, do not hesitate to hire Duncan as a customer service speaker today.
5. Grace Beverley
Grace Beverley is a famed entrepreneur, best known for becoming the Founder of TALA and Shreddy. Having collated an impressive following as a social media influencer, Grace has taken the industry by storm over recent years and has been named London’s Young Entrepreneur of the Year in 2019. Passionate about fitness and lifestyle content, Grace began her career by creating her @GraceFitUK Instagram account, and quickly gained the opportunity to work alongside large-scale brands such as Gymshark. After gaining support from the Genflow, she was then able to found her two successful companies, Shreddy and TALA. In just 7 years, Grace has created two sustainable sports businesses, alongside also creating Grace Fit Guides, which is used by over 350,000 women globally. An empowering female figure throughout the industry, Grace has been the recipient of numerous awards throughout her career, including being included in the Forbes 30 Under 30 List of Retail and E-Commerce, the UK’s 26th Most Influential Online Creator by The Sunday Times, and one of the NatWest 20 Most Exciting Entrepreneurs to Watch. With a deep understanding of what her audience is looking for, Grace is the ideal customer service speaker to attend events of all kinds.
6. Jonathan Mildenhall
Jonathan Mildenhall is the profound Co-Founder and CEO of TwentyFirstCenturyBrand, an innovation and design company which specialises in premium drinks. Also highly respected for working as the CMO of Airbnb, he has become an admired thought leader in the world of business strategy and creative excellence over recent years. With over 15 years of experience behind him, Jonathan has secured several profound roles throughout his career, most notably leading The Coca-Cola Company's marketing initiatives from 2007-2014 as their VP of Global Advertising Strategy and Content Excellence. Admired for sparking positive change and advancement towards effective customer service, Jonathon has become a must-see speaker for audiences globally.
7. Daphne Costa Lopes
Daphne Costa Lopes is prized for delivering exceptional customer service as the Head of Customer Success at Hubspot. Passionate to share her opinion that if businesses focus on delivering value to their customers, they will both retain customers and increase product demand, her presence at events globally is highly sought-after. Having gained knowledge to help start-up organisations thrive within the competitive industry; Daphne created her podcast ‘This is Growth’ to inspire and educate a large audience weekly. An expert in her field, she has published numerous informative articles over recent years, including ‘Customer Success in Times of Economic Turmoil’, ‘Real Application of Machine Learning in Customer Success’, and ‘What Makes a Great CSM?’. With experience speaking at conferences such as The Customer Conference and Pulse and Leap, Daphne is treasured for sharing proven methods of improving customer service with audiences at events.
8. Lauren Paton
Lauren Paton is a passionate leadership mindset and strategy coach, currently working as the CEO of Unleashed Coaching. An accomplished professional, she has built her career by fulfilling multiple high-profile roles, including becoming the Head of Content Launch Marketing for Amazon and the Head of Marketing for Audible. Respected for his unique strategic thinking, Lauren has transformed the world of customer service, and in 2020, her work was recognised by LinkedIn when she was named the Top Voice of Gender Equality. With an incredible understanding of the power of brand and the importance of customer obsession, Lauren is a truly inspiring keynote speaker. When looking to hire a speaker to motivate your female-driven workforce, do not hesitate to hire Lauren Paton today.
9. Dex Hunter-Torricke
Dex Hunter-Torricke is a specialist in all things strategic communications, innovation, and productive management. Having developed an incredibly diverse career, he has gained the opportunity to work with some of the most powerful CEOs in the world and develop a vast understanding of the corporate industry. Spearheading the world of communications, Dex served as the first Executive Speechwriter for Google, the first Head of Executive Communications for Facebook, and the Director and Chief of Staff for the Brunswick Group in 2018. Shaping the industry into what we know of it today, Dex is now working as the Vice President of Global Communications and Public Engagement of the Oversight Board of Meta. A leading authority in his field, he has become an inspiring corporate speaker, and has gained the opportunity to deliver the TEDx Talks ‘How to Change the World- A Practical Guide’ and ‘How the Internet is Uniting the World’. Regularly sharing his insights on topics such as the future of work, technology trends, and communicating like a human, Dex is the ideal choice when looking to hire an experienced speaker to attend your next event.
10. Clive Humby
Clive Humby is a skilled customer engagement and retention expert, best known for creating the Tesco Clubcard. Having begun his professional career working for Capi, a technology and data specialist company, Clive decided to step down from his position as their Head of the Market Analysis Division for the UK and Europe to Co-Found the Dunnhumby leadership team. Gaining the opportunity to consult the likes of Cable & Wireless and BMW, he has now opened 50 offices in over 30 countries. In 1994, the consultancy established the Tesco Clubcard, which now has over 17 million users across the UK and is a highly regarded system for many customers. Proud to share his career journey with audiences, Clive co-authored ‘Scoring Points: How Tesco Continues to Win Customer Loyalty’ and appears at speaking engagements to educate the corporate industry on the importance of customer service. Awarded an OBE for his Services to Data and Business in 2019, Clive is now in high demand to appear at keynote events of all sizes.
11. Mike White
Mike White is a distinguished corporate professional, best known for shaping consumer experiences at The Walt Disney Company for over a decade. Pioneering new technology and innovative ways to meet the customer's wants and needs, his specialist experience has allowed him to secure the role of Executive Vice President of Next Generation Storytelling & Consumer Experiences, whilst also being appointed as the Chief Metaverse Officer of The Walt Disney Company. In recognition of his remarkable career achievements, Mike was named on the CIO 100 by CIO Magazine and has since been able to speak upon his extensive knowledge of technological advancements and digital disruption at speaking engagements internationally. When looking for a professional to educate your audience on the future of work, and how technology can positively affect consumer relationships, look no further than Mike.
12. Jane Hawkes
Jane Hawkes is described as having a ‘delightful and insightful’ outlook on customer service. Having begun her professional career as a Cabin Crew member for British Airways, the subject of customer service has become second nature to her incredibly quickly, and she has since utilised this experience to advise some of the largest organisations globally. Committed to helping people receive refunds after experiencing poor customer service, Jane has created the popular blog ‘Lady Janey Fighting for Excellent Customer Service, which helps provide audiences with information on contacting companies regarding customer service. Alongside this, she has also authored two acclaimed books, titled ‘Are You Being Served? and 30 Reasons to Hire a Mystery Shopper'. Passionate to implement positive change throughout society, Jane is seen to make regular appearances on television and radio, widely recognised for becoming the host of the Consumer and Business shows on Dean Radio. If you are looking to hire an expert speaker of customer service or consumer finance, Jane is the perfect selection.
13. Jonah Berger
Jonah Berger is a renowned three-time best-selling author, a world-recognised authority on consumer behaviour, and a Marketing Professor at the Wharton School. With over 60 of his informative articles published to date, he is now admired for educating students in Wharton's highest-rated online course. Keen to share his ground-breaking research with audiences internationally, he has become the proud author of ‘Contagious’, ‘The Catalyst’, and ‘Invisible Influence’, which have sold over one million copies across 35 countries. In recognition of his illustrious career, Jonah was voted one of the top 30 leaders in business by the American Management Association, was included in The New York Times Year In Ideas, and was also selected as one of the most creative people in business by Fast Company Magazine. With over 16 years of professional experience behind him, Jonah has become a must-see speaker for audiences of all ages and backgrounds.
14. Claire Harper
Claire Harper’s incredibly successful and influential career has spanned over 20 years. With experience working for some of the UK's leading retail companies, including Argos, Sainsburys, Ocado, and Mamas & Papas, she has gained a deep understanding of the benefits it can have for a business to prioritise good customer service. As the current Non-Executive Director of Blue Diamond Garden Centres, her professional focus on change management, successful start-ups, and the importance of exceptional customer service has allowed her to become a highly sought-after keynote speaker. Respected for the positive impact she has had throughout the corporate industry, Claire has gained the opportunity to appear at many popular events, including the BRC Retail Symposium, Adobe, Magento, Sainsbury’s, Burberry, and Square Mile Investment Consulting and Research to name a few. An empowering female businesswoman, Claire is now a popular choice for clients to select when hiring a customer service speaker.
15. Allister Frost
Allister Frost is admired for helping organisations develop a future-ready mindset. Having previously been Microsoft’s first-ever Head of Digital Marketing Strategy, Allister is now highly sought-after to inspire audiences to rediscover their passion for change and pursue new possibilities. Backed by many decades of experience fulfilling senior positions, he is now admired for beginning his entrepreneurial career as the Founder of Wild Orange Media. A leading authority in his field, Allister has been twice voted the UK Marketing Personality of the Year, allowing him to gain opportunities to work alongside large-scale clients such as the BBC, UBS, and GE Healthcare. Also the proud recipient of the Award of Client Service Excellence 2019, he has become a popular choice when organisations are looking to hire an experienced customer service specialist.
16. Andrew McMillan
Andrew McMillan is one of the successful professionals responsible for the international organisation, John Lewis. Having served in leadership position for 28 years, and then implementing customer service strategies at organisations for over a decade, he has become a man of many talented throughout his incredible career. As the current Director of Engaging Service and industry-leading advisory business, he has been able to support the corporate industry by combining employee engagement and positive customer experience by implementing a unique, yet effective strategy. From FTSE 100 companies to SMEs, Andrew’s influence is undeniable and has allowed him to become a member of the judging panel at the Lloyds Banks National Business Awards, tasked with selecting the winner for the Customer Experience and Loyalty Award. A leading authority in his field, Andrew is in high demand to attend a wide range of customer service-themed events.
17. Omar Johnson
Omar Johnson is a world-renowned marketing and advertising expert, best known for becoming the proud Chief Marketing Officer of Beats by Dr Dre and Vice President of Marketing for Apple. Having been named ‘Brand Genius’ by Adweek, he built an extensive knowledge of customer wants and needs, along with market trends and brand development. Some of Omar’s most memorable campaigns during his time working for Nike. Having played a pivotal role in building the Nike+ Sports Music platform, he gained the opportunity to work alongside global companies such as Sony, Capitol, and Universal, whilst also connecting with talented sportsmen such as LeBron James and Kobe Bryant. Understanding the wants and needs of customers of all ages, Omar has vast amounts of expert industry knowledge and experience to share with audiences at customer service events globally.
18. Alan O’Neil
Alan O’Neil is a globally recognised business leader and consultant. With experience spanning a wide range of areas, including retail, tourism, hospitality, and IT, he has become a specialist in his field throughout his remarkable career. Having enjoyed success at all levels, Alan is best known for helping turn around the fortunes of the retail giant, Selfridges. Focusing his efforts on changing the culture of the company and providing excellent customer service, he allowed Selfridges to from a net worth of £45 million to £200 million. Alongside his successful corporate career, Alan has also become a best-selling author following the release of his debut book ‘Premium Is the New Black: In a World of Dynamic Change Put Customer Experience at the Heart of Your Decision Making’. With previous experience appearing at events for large-scale clients such as DVLA, EDF Energy, Fortnum & Mason, and UPS, Alan is admired for transforming the audience’s mindsets at all events he attends.
19. Gina Buckney
Gina Buckney is a treasured 2 x TEDx Global Speaker who has gained over 20 years of professional experience pioneering corporate change. The respected Founder and Director of Your People Power, she is on a mission to transform the industry and workplace culture through science-led education and effective programmes backed by studies from Harvard University and The University of California. Keen to consolidate her specialist insights into unique publications, Gina has become the author and creator of Journals for Life, a series of popular self-help books. In 2022, she was selected to join the 2022 Santander UK Breakthrough Women’s Business Leaders Programme and has since become a highly sought-after choice when clients are looking to hire an experienced customer service specialist.
20. Rory Sutherland
Rory Sutherland is treasured for becoming the mastermind behind the ‘butterfly effect’ approach to consumer behaviour. Recognising that one small change can have significant, unpredictable results, his work has transformed the marketing industry and is continuing to develop our understanding of the field to this day. As the Vice-Chairman and Co-Founder of OgilvyChange, Rory is treasured for opening professionals’ eyes to the advertorial strategies they may have been overlooking. With a successful career that spans over 20 years, Rory has gained the opportunity to deliver two popular TEDx Talks to date, including Perspective Is Everything and Life Lessons from an Ad Man. Famed for his humour, presenting skills, and undeniable understanding of business organisation, Rory is a must-see customer service speaker for audiences operating within a wide range of industries.
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To hire one of the talented customer service speakers featured in this post, or any powerful speakers featured on our website, simply contact us by calling 0207 1010 553, or by completing our online contact form to speak with one of our dedicated booking agents today.
