Alan O’Neill is an internationally-renowned business leader and consultant. With experience across various industries, from retail to hospitality, tourism to IT services, he is one of the most knowledgeable and experienced executives in the UK. With over 30 years of boardroom experience, working with blue-chip corporations, Alan has enjoyed success at all levels. Perhaps most memorably, Alan was able to help turn around the fortunes of the retail giant, Selfridges. An ever-changing retail industry that faced significant disruption saw Selfridges in need of a major makeover in 2001. Alan was appointed lead consultant, charged with making Selfridges a big player online, as well as in-store.
His customer-centric strategies paved the way for an impressive turnaround from the department store, which after Alan’s expertise could call itself ‘the best department store in the world’ - a title that was bestowed on them by peers for three consecutive years during Alan’s time with the company. Alan’s change management strategy with Selfridges was comprehensive, and within a short time frame, he was able to change the culture of the company, giving it a modern image and reputation for excellent customer service - stimulating growth for Selfridges from £45 million to £200 million.
It is not only Selfridges though that earned Alan a reputation for being an astute leader in the art of change management. He also enjoyed success with brands that include AIB Bank, Chevron, Intel, Nissan, Harrods and Vodafone, in companies across a wide range of industries. For any business looking to update its strategy and stay in touch with the modern consumer, Alan is ideal. His knowledge of marketing, branding and indeed the ins and outs of business has seen him sit on the boards of major companies, helping to drive change from front to back. In addition to his success as a businessman, Alan is also a bestselling author - having written the books Premium is the New Black: In a World of Dynamic Change Put Customer Experience at the Heart of Your Decision-Making and Culture Matters: The Four Must-Have Values to Supercharge Your Business.
A business doesn’t need to be heading off course for a speech from Alan to be of benefit. As a thought leader, ‘The Change Agent’ is able to simply help stack the building blocks of a business, pushing the boundaries of success. Corporate audiences from Europe to the Middle East, the US to the UK have all benefited from Alan’s speeches which not only offer an impressive level of detail relating to any and all areas of business, but also offer inspiration, as he focuses on topics such as peak performance and determination. Alan has featured at events for DVLA, Landbell Germany, 3D-Dassault Paris, National Housing Fed, EDF Energy, Jardines Motors Milton Keynes, GAM Investment Managers, Toyota Distributors and Dealers, Swedbank Customer Conference, Ei Pubs, EU Lotteries, Selfridges, Fortnum & Mason, Ann Summers and UPS.
Books
Culture Matters: The Four 'Must-have' Values To Supercharge Your Business
Premium Is The New Black: In A World Of Dynamic Change Put Customer Experience At The Heart Of Your Decision Making
How to hire Alan O'Neill
Contact the Champions Speakers Agency to provisionally enquire about hiring Alan O'Neill for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Alan O'Neill's official speaking topics are listed below:
The 7-Steps to Profit
- Why are famous global organisations so powerful and successful? How did they get people talking and create such a brand buzz? Alan's 7-steps to profit programme shows how!
Change Management
- In our evolving world, change is never far away. But only a small number of change programmes succeed. Get your people to enable it, not obstruct it.
Corporate Culture
- Everyone knows that culture eats strategy for breakfast. So if you get your culture right, you can take on the world. While others can copy your strategy, no one can copy the company's heartbeat.
Customer Experience
- As globalisation enables transparent comparisons and technology enables fast copying, how do you differentiate from your competition? Customer experience is the new battleground.
Retail
- From food to fashion, luxury to mass, big box to multiple sites and travel retail to the high street, Alan has consulted with countless retailers for over 30 years.
Navigating a Post-Covid Economy
- In our post-Covid world, Alan supports organisations in person and online, to get a clear head and develop recovery plans to ensure a speedy return to our new normal. He can offer physical, virtual or hybrid meetings - tailoring his approach to suit your business challenges.
Official Feedback from In-Person & Virtual Events
Feedback from In-Person Events:
"We in BT have worked with Alan O'Neill, not just to help with our own customer service, but to educate our customers on how they can help their customers. You can't ask for any more than Alan's track record of success. His insights garnished from customer service case studies across all industries make him a front runner in his field." - Joe, Head of Unified Communications, BT Telecom
"We've worked with Alan many times across the years and engaged on several subjects, but his passion for customer experience is always apparent - he gets it. He knows what customers and businesses expect, as well as being able to stand at the side and point out the routes for success. His insight has never been so relevant as it is today and tomorrow!" - Steven, Transformation Director, Allied Irish Banks GB
"As the internal lead for a culture refresh program in our multinational group, we engaged Alan O'Neill for external support. His empathy for the business and our people was refreshing. His clarity of thought and practical approach made the journey a lot easier. What I particularly like about Alan's approach is how he links culture to real commercial results. I can relate to so many of his anecdotes." - Martin, CEO, European Recycling Platform Ireland
"We in BWG have successfully engaged with Alan on a number of strategic projects in recent years. Alan brings a unique customer experience perspective and dimension to sales and marketing strategic discussions. I would recommend him to any person or organisation that is focusing on improving sales performance." - Leo, CEO, BWG Group
"Having made a number of acquisitions in recent years, we prioritised culture as the golden thread to bring all business together. Alan O'Neill navigated us in embracing and tailoring his guiding principles. They have made a big impact on our own teams and our customers." - Jan, CEO, Landbell Group
"Alan's business acumen, genuine passion for great customer service, and his hands-on experience overseeing large-scale change within organisations such as Selfridges is unique. It makes him one of the most impressive speakers on change management and customer experience I have ever come across. Alan is a popular speaker at events around the globe with organisations who want to learn from his insights and his bold tactics to help build a world-class customer-centric culture and ultimately increase sales - Frances, Managing Director
"I am proud to say that I have witnessed Alan delivering outstanding seminars, presentations and small group development sessions and rarely have I experienced such a captivating leader and presenter. He has the unique talent of holding his audience in the palm of his hand and his extensive retail knowledge and experience is second to none." - Alshaya Group
