
Customer services aficionado, Andrew McMillan, is the professional responsible for the international success of retailer, John Lewis. Having spent 28 years in leadership positions, followed by over a decade supporting others in implementing his industry leading customer service strategies, Andrew is perfectly placed as a specialist speaker. Offering implementable advice in the format of an engaging and entertaining talk, Andrew is highly sought after for his influential content as a global keynote business speaker.
With decades of impressive industry experience, it’s no surprise Andrew has been offering equally impressive keynote talks, conference facilitation and judging services for over a decade. Appearing on stages internationally, Andrew educates his audiences on every aspect of success, from employee engagement, to customer services, his insights have been developed over the course of 30 years in the industry. From FSTE 100 companies to SMEs, Andre’s influence is undeniable no matter the size or sector of the corporation. Since 2016 he has been a member of the judging panel for the highly anticipated Lloyds Banks National Business Awards, tasked with selecting the winner for the Customer Experience and Loyalty Award, a sign of his prestige in business.
Spearheading John Lewis to success since 1979, Andrew initially joined the retailer as a manager of selling teams, and quickly rose through the ranks to establish himself in a leadership position. Responsible for the customer service of all stores, Andrew’s earlier experience in store ensured he had first hand knowledge of the challenges faced by customers and how to handle them. Championing the brand to become a leading business in customer experience, his other roles in buying analytics ensured both a holistic and mathematical approach to the retail climate. After 28 years, Andrew left John Lewis, but not without leaving a lasting impact.
Currently, Andrew acts as the director of Engaging Service, an advisory business. Supporting others through his work, Andrew combines employee engagements and positive customer experience in a unique strategy for each client, be it on a global or local scale. Continuing his market leading work, as a facilitator, speaker and mentor, Andrew is the professional capable of transforming your audience with his keynote talks.
How to hire Andrew McMillan
Contact the Champions Speakers agency to provisionally enquire about Andrew McMillan for your event today. Simply call a booking agent on 0207 1010 553 or email us at agent@championsukplc.com for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
When he's at corporate events, Andrew is known to cover the following topics:
- Retail and business
- Consumer behaviour
- Customer service and experience
- Business strategy
- Business competitiveness
- Event and conference host
"I wanted to say that Andrew’s session was a very great success. He was extremely engaging (Even to our very mixed audience) and he has generated many ideas and plans for our business going forwards.The feedback we received from his session was very positive across the board. Please pass on our thanks to Andrew, Rob was also very pleased with the session – I saw him writing many a note! - Mandy, FCO Services
I"Andrew was fantastic, we received lots of positive feedback after the event which we’re very pleased about." - Claire, FCO Services
- 1979 - 2008 - Senior leader at John Lewis Partnership
- Worked with over 300 clients as a conference speaker
- 2012 - Director of Engaging Service
- 2016 - Judge at The Lloyds Bank National Business Awards