Andrew McMillan

Former Head of Customer Service at John Lewis & Director of Engaging Service

How to hire Andrew McMillan

Contact the Champions Speakers Agency to provisionally enquire about hiring Andrew McMillan for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.

** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.

Andrew McMillan's official speaker topics include:

  • Retail and business
  • Consumer behaviour
  • Customer service and experience
  • Business strategy
  • Business competitiveness
  • Event and conference host

Official Feedback from In-Person & Virtual Events

Feedback from In-Person Events:

"I wanted to say that Andrew’s session was a very great success. He was extremely engaging (Even to our very mixed audience) and he has generated many ideas and plans for our business going forwards.The feedback we received from his session was very positive across the board. Please pass on our thanks to Andrew, Rob was also very pleased with the session – I saw him writing many a note! -  FCO Services

"Andrew was fantastic, we received lots of positive feedback after the event which we’re very pleased about." - FCO Services

2023 – Chair of the CX Solutions Summit panel 

2023 – Excellence in Client Care Award Judge at the LawNet Awards 

2016 – Judge at the Virgin Atlantic Customer Experience & Loyalty Award 

2012 – Director, Engaging Service 2008 – Principal Consultant, Charteris 

2007 – Chair of the Customer Experience Committee, BCSC 

2000 – Manager of Customer Service, John Lewis