Andrew McMillan

Customer services aficionado, Andrew McMillan, is the professional responsible for the international success of retailer, John Lewis. Having spent 28 years in leadership positions, followed by over a decade supporting others in implementing his industry leading customer service strategies, Andrew is perfectly placed as a specialist speaker. Offering implementable advice in the format of an engaging and entertaining talk, Andrew is highly sought after for his influential content as a global keynote business speaker.

With decades of impressive industry experience, it’s no surprise Andrew has been offering equally impressive keynote talks, conference facilitation and judging services for over a decade. Appearing on stages internationally, Andrew educates his audiences on every aspect of success, from employee engagement, to customer services, his insights have been developed over the course of 30 years in the industry. From FSTE 100 companies to SMEs, Andre’s influence is undeniable no matter the size or sector of the corporation. Since 2016 he has been a member of the judging panel for the highly anticipated Lloyds Banks National Business Awards, tasked with selecting the winner for the Customer Experience and Loyalty Award, a sign of his prestige in business.

Spearheading John Lewis to success since 1979, Andrew initially joined the retailer as a manager of selling teams, and quickly rose through the ranks to establish himself in a leadership position. Responsible for the customer service of all stores, Andrew’s earlier experience in store ensured he had first hand knowledge of the challenges faced by customers and how to handle them. Championing the brand to become a leading business in customer experience, his other roles in buying analytics ensured both a holistic and mathematical approach to the retail climate. After 28 years, Andrew left John Lewis, but not without leaving a lasting impact.

Currently, Andrew acts as the director of Engaging Service, an advisory business. Supporting others through his work, Andrew combines employee engagements and positive customer experience in a unique strategy for each client, be it on a global or local scale. Continuing his market leading work, as a facilitator, speaker and mentor, Andrew is the professional capable of transforming your audience with his keynote talks.