Paul Wearmouth is a revolutionary in the Customer Service world. He is the creator of WOW Customer Service and he knows that World Class Service inspires and motivates customers to want to Buy More, Spend More and Return More!
Paul has worked with market leaders such as Top Cashback, Property Mark, Sight Care and other industry leaders to help them deliver a level of service that their competition simply cannot reach. To Paul, Service = Sales! He works with audiences to help them define their customer service contributions and inspires them to take 5-star service to the WOW level!
WOW Customer Service creates more “Wonderful Opportunities to Win” more sales, more customers and more raving reviews of how great you are and how much you care! Paul is different because he shares HOW to do this by creating special “WOW Moments” with your customers and delivering more Excitement, Surprise, Love, Interest, Delight and a range of tailored moments that feed and fuel the buying and selling process.
To quantify the results of WOW Customer Service, Paul shares the heart-warming stories of some ordinary people who have delivered EXTRA-ordinary levels of service to their customers and every example that Paul shares is carefully laced with original content that shows how to deliver it! Increased NPS scoring, incredible reviews and higher sales conversion and uptake are just some of the results you can get from “WOWING” your customers!
With over 25 years of service experience, Paul has inspired individuals, organisations and brands to think differently about the service that they offer. To support your ongoing success, Paul shares his renowned “WOW 360” activities that challenge audiences and teams to create new ideas to drive your service experience to new heights across every touch point of your business, now and in the future to continually evolve your Customer Service Experience.
His high impact, flexible and tailored keynotes last from an energetic and entertaining 20 minutes to a full-depth 60-minute masterclass. With the addition of a further workshop and continued, ongoing support available from Paul beyond your event, you can be sure that WOW Customer Service and Experience will transform the way you serve your customers and clients.
How to hire Paul Wearmouth
Contact the Champions Speakers Agency to provisionally enquire about hiring Paul Wearmouth for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Paul Wearmouth's official speaking topics are listed below:
- How to create WOW moments with all of your customers that trigger powerful, positive emotions and inspire them to want to buy more and do more business with you
- Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique
- Exceed your customer’s expectations to delight and excite them in every area of your business
- Create and Deliver a winning customer promise for your people to follow in every area of your business practice
- How to inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction
- Maintain the consistency of your service and evolve it to exceed customer demands now and in the future
Official Feedback from In-Person & Virtual Events
Feedback from In-Person Events:
"Engaging, Energising and Thought-Provoking" - Property Mark
"His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary" - Sight Care
"You were highly motivating and managed to engage the whole team from the outset. When they put these techniques into practice, our success rate with new landlords will increase ten-fold!" - CGT Lettings
"A top-class speaker" - Ryans Insurance
"Myself and the directors felt you were highly motivating and managed to engage the whole team from the outset. We received great feedback from team members after the conference explaining they had taken a lot away from your talk, and would act on it as soon as they returned to the office. I am confident when they put these techniques into practice, our success rate with new landlords will increase ten-fold!" - Angharad Trueman - CGT Lettings
"His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary" - Paul Surridge - Chief Executive Sight Care Group
"Paul is different what he told us works!" - Dr Scott Mackie - Chairman Scottish Optical Conference
"Paul was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members" - Stephen Wright - Institute Of Sales And Marketing Management
"With energy, humour and inspirational words Paul captivated the room and left the audience buzzing" - Nick Looby - Feet On The Ground Training
"The event went very well thank you and we had some positive feedback from the delegates. Paul was very professional (and prompt!) and he had tailored the speech to the audience who were very receptive to his presentation and appearance. He had certainly listened to our brief and interpreted it very well. We were very happy." - Sarah Howarth, Camping & Caravanning Club
