Linda Moir is best known for her role as Head of Event Services at the 2012 London Olympic and Paralympic Games. A venerable customer service expert, she currently works with numerous high-profile organisations as a consultant to facilitate the best quality of customer service as possible, in her role as Owner of Putneyred. She has worked with globally renowned organisations such as Ikea, Porsche, Bupa, Capital One, and O2 to name a few. As a speaker, Linda addresses topics such as customer service, consumer behaviour and leadership – sharing tenets that every business can learn from extensively.
Linda possesses an MA in People Management and Industrial Relations from the University of Westminster and soon after she achieved this, she worked as Head of Cabin Service at British Airtours. Linda has worked with someone the biggest airlines including as Head of HR at British Airways and as Director of Customer Service at Virgin Atlantic Airways. Appointed by Sir Richard Branson, Linda’s main responsibility was to ‘make flying fun’ and she was able to coach and develop a high-performing management team that helped Virgin Atlantic become an award-winning on-board service.
In 2009, Linda joined as the Head of Event Services for the 2012 London Olympic and Paralympic Games. Heading a staff of 20 and 15000 volunteers, Linda was key to making the games a resounding success. Linda is of the firm opinion that an engaged workforce is an incredibly valuable asset in times of cost-cutting and low margins, now more than ever.
As a renowned business speaker, Linda has worked with a myriad of well-established brands across the world. She consults on how organisations can drive impeccable service through people. Linda Moir is now available to speak at a wide range of events on topics such as customer service, human resources and workplace culture when booked as a speaker. Hire her now!
In June 2022, we sat down with Linda to discuss how brands can improve their customer service and management strategy. Watch our Exclusive Interview with Linda Moir. Additionally, Linda was featured as one of the 16 Top Future of Work Speakers for 2024 Conferences & Events.
Reviews
Linda Moir received a 4.5 star rating across 20 events in 2023.
Agent Recommendation
"Linda Moir is a brilliant keynote speaker who knows how to inspire and energize audiences. With her experience leading customer service at Virgin Atlantic and the London 2012 Olympics, she shares practical, relatable tips and unforgettable stories that leave audiences motivated to deliver exceptional customer experiences."
How to hire Linda Moir
Contact the Champions Speakers Agency to provisionally enquire about hiring Linda Moir for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Official Feedback from In-Person & Virtual Events
"We recently hired Linda Moir as a professional speaker for our event, and we couldn't be more pleased with the experience. Linda was highly engaged and delivered an exceptional session tailored perfectly to our requirements. The presentation was well received by our audience, and we were able to create high-quality content as a result." - Nicola, Marketing Manager, Markel
"Our event went really well thanks. Linda Moir delivered a great session and has received glowing feedback. You at Champions were very easy to work with. You responded quickly, facilitated the meeting with Linda, which was really helpful, and all-round made the whole process very simple. Thanks very much!" - Siobhan, Project Manager (Events & Training), English UK Ltd
“Linda did an amazing job for us yesterday. Everyone was buzzing for the rest of the day and evening. Her story had such an impact and the key messages have made it into everyone’s presentations today without any instruction. We are super delighted and I think having an external speaker will be a key feature I am sure of for any future conferences. Thank you again.” - Benefit Cosmetics
“Linda was great! Honestly, it was such an inspirational session and the delegates had a lot of very positive comments.” - The Law Society
"Marvellous, she was outstanding. Brilliant session, I’ve passed on our thanks already but if you speak with her do let her know we loved the session!" - Water
- 2023 - Speaker at the Welsh NHS Confederation
- 2021 - Guest on the Where Do We Go From Here? Podcast with Stephanie Parry
- 2013 - Owner of Putneyred
- 2009 - Head of Event Services (Staffing) for the London 2012 Olympic Games
- 2003 - Director of Customer Service for Virgin Atlantic Airways
- 2001 - Interim HR Director for NATS
- 1994 - Head of HR for British Airways
- 1990 - Head of Heathrow Customer Service for British Airways
- 1986 - Head of Cabin Service for British Airtours
