"A game changer" - Forbes
"The absolute highlight of our conference" - Emirates
Geoff Ramm is the creator of OMG Marketing and Celebrity Service; he has collaborated with major companies like the Bauer Media Group, Honda, and British Airways to redefine customer service strategies. A renowned marketing speaker, Geoff, who served as the youngest-ever President of the Professional Speaking Association UK, helps businesses surpass their competition. One of his most sought-after keynote speeches is his Celebrity Service, which stands for "Consistency, Excitement, Love, Engagement, Bravado, Response, Independence, Thank You and You, Your Team." The service also includes his globally recognised 120 Challenges, igniting innovation in his audiences.
Geoff's TED-style speeches last from 20 to 90 minutes, depending on your event's requirements, ensuring your guests are captivated from start to finish. Using "interactive activities, permanent visual reminders and exclusive inspiring videos," Geoff helps your company grow with consistent support. The vast results from his Celebrity Service are visible through increased NPS scores and sales, as well as better team morale and ideas-sharing. Companies that embrace Geoff's cutting-edge methods receive industry awards and witness a transformative, lasting impact.
Geoff's illustrious career is marked by significant achievements. 2014 he completed the Viking Tour, speaking at five events in four countries within two weeks. His work with Tiger Brands in South Africa led to a sales increase of over 53% following his keynote and masterclass. After a two-day OMG Marketing masterclass, TATA received two Direct Marketing Association Awards, while his work with EC English Language Schools earned them a nomination for the 2016 UK Customer Experience Award. Geoff himself was honoured as a UK Enterprise Ambassador for his business and marketing innovation contributions, cementing his industry respect.
Geoff is the author of four books, including OMG Strikes Back: Observational Marketing Greats. The book was reviewed by professional reviewer Roseanna Sunley, who said: "For ideas on how you can stand out and be remembered, this book is an absolute must." Internationally recognised for his Jedi Mind Tricks, an array of techniques to engage customers, Geoff's interactive keynotes and published works reveal his industry secrets. This was evidenced when he received the Professional Speaking Award of Excellence in 2014, which recognised his professionalism, talent, and contribution to the PSA Organization. Geoff is the magic required to take your conference from good to great.
Recently, Geoff Ramm was listed in The Top 20 Trending Customer Service Speakers to Hire and The Top 11 Trending Digital Marketing Speakers to Hire, official lists that reflect his industry influence.
In July 2023 we sat down virtually with Geoff Ramm and discussed how you can create a celebrity experience for clients and improve your customer service. Watch our Exclusive Interview with Geoff Ramm.
Social Media
Books
Celebrity Service Superstars: Memorable Experiences That Will Light Up Your Business and Excite Your Customers
Celebrity Service: Discover The Gap In Your Customer Service You Never Knew Existed
OMG: Observational Marketing Greats
OMG Strikes Back
Reviews
Geoff Ramm received a 5 star rating across 26 events in 2023.
AGENT RECOMMENDATION
"Geoff Ramm is an outstanding speaker who combines humour, creativity, and actionable insights. His presentations on Celebrity Service and OMG Marketing are transformative, leaving audiences inspired and equipped to elevate their customer experience. Highly recommended for any event seeking a dynamic and impactful keynote."
How to hire Geoff Ramm
Contact the Champions Speakers Agency to provisionally enquire about hiring Geoff Ramm for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Geoff official speaking topics are listed below.
- Customer service
- Customer experience
- Marketing
OFFICIAL FEEDBACK FROM IN-PERSON & VIRTUAL EVENTS
"A game changer." - Forbes
"Funny, engaging, relevant." - Specsavers
"Historic, everyone is still talking about you." - Frasers
"Our NPS scores increase 1.8 after two weeks of your talk." - Tesco Mobile
"Definite highlight of the day." - Dixons Carphone
"Simply amazing." - Fnnair
"Brilliant." - British Airways
"Engaging." - Reed Exhibitions
"A must see." - Sage
"Captivating." - Tiger Brands
"Inspirational." - Barclays
"Thank you very much for your inspiring sessions, it was an absolute pleasure having you. The football story went down very well, many comments on how nice it was for you to customise for the US audience. Still my favourite has to be the train ticket one!" - James, Training Lead - Global Regulatory Compliance, BSI
"Geoff's talk went down really well on Thursday in Amsterdam and we look forward to the same in Chicago" - Debbie, Global Training Administrator, BSI
"I was responsible for hosting a very important industry event and was looking for a guest speaker on the subjects of marketing, brand and customer service that would “wow” the delegates but at an affordable price. I was not disappointed. Geoff was simply amazing. He ‘blew away’ the audience with his entertaining, uplifting, inspirational and brilliant delivery. I not only recommend him but will be engaging him again in the near future. Thank you Geoff!" - Carol, Chorely Building Society
"Geoff’s presentation was a huge success. I received many positive comments regarding his keynote – many people said he was the best keynote presenter they had ever seen! I have to agree, he captured the audience’s attention with the first words he said and kept their attention throughout the whole hour. He was fantastic!" - Johanna, Kodak Canada ULC
"The event however was a huge success and we have a very happy client. Geoff was a massive part of the day and we have only had positive feedback from everyone who attended. Please pass on a massive thank you to him from me and the Tesco team – he went down so well and we’re now just worried about how to top that next year!! Geoff was a pleasure to work with and it was so lovely to be able to talk to him on a personal level as well. I’ll let you know if we get any specific feedback from the client. Thanks for all your help and support in the run up to the event – I hope that we can work together in the future." - Tesco Mobile
"Geoff was great! He totally captured us with his amazing stories and the messages were on point! I’ve had lots of great feedback and one of the team has even recommended Geoff to his previous organisation. Thank you for a great recommendation – spot on!" - Maxine, MDL Marinas
"Just wanted to say the Geoff was fantastic! I met with him for an hour or so on the Wednesday evening and he took everything on board and was perfectly relevant and perfect for us!" - Louise, Lyreco
"Geoff was fantastic as always and I think both sessions went down really well with the audience." - Tesco Mobile
"I just wanted to say a huge thank you for attending our conference yesterday, we’ve had some great comments about your sessions." - MDL
- 2023 - Appeared on the podcast Succeed Through Speaking
- 2021 - Published Celebrity Service Superstars
- 2019 - Spoke at the International Customer Experience Summit in New York
- 2015 - Published Celebrity Service: Discover the Gap in Your Service You Never Knew Existed
- 2015 - Published OMG Strikes Back
- 2014 - Awarded the Professional Speaking Award of Excellence
- 2013 - Became the youngest-ever President of the Professional Speaking Association UK
- 2012 - Published OMG Marketing
