Shaun Smith is a British business and customer experience expert who has worked with some of the biggest companies in both the British and global market. Running his own consultancy firm as Founder of Smith+Co Consultancy, Shaun is a customer service expert and strategist who shares his renowned customer experience strategies with clients through engaging and straight forward keynote speaker presentations.
Beginning his career as Head of Customer Service, Marketing & Sales Training for British Airways, Shaun was an integral part of the management team that oversaw BA’s transition into a customer based airline with their ground-breaking ‘Putting People First’ initiative. Many similar concepts introduced by Shaun to the airline continue to be in implemented, owing to their simple brilliance.
Shaun illustrious career has seen him as Managing Director of Cathay Performa Consulting, Group Advisor for Inchcape Pacific, and Senior Vice President of The Forum Corporation. Throughout his career, Shaun led the teams where he was responsible for developing and sharing good sales and customer service practices as well as consulting with a number of other high profile companies.
Author of bestselling books such as “On Purpose”, “Bold: How to be Brave in Business & Win” and “Managing the Customer Experience”, Shaun Smith is one of the most sought-after customer experience speakers. His global business experience and ‘keep it simple’ ethos make him a unique keynote speaker whilst his refusal to bend to the trendy use of paradigms, mantras and gimmicks make him a refreshing choice for business speaker.
Books
Managing the Customer Experience
Bold: How to be Brave in Business & Win
On Purpose
How to hire Shaun Smith
Contact the Champions Speakers Agency to provisionally enquire about hiring Shaun Smith for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Shaun Smith's official speaker topics include:
- Sales Strategy
- Customer Engagement
- Customer Services
- Employee Development
- Sales & Marketing
Official Feedback from In-Person & Virtual Events
Feedback from In-Person Events:
"Thought provoking and from my perspective extremely helpful; it has already changed my thinking about an MIA Council agenda that I have been planning! The feedback on your presentation, both at the event and still coming in, has been exceptional."Jane Longhurst, Chief Executive, Meeting Industry Association
"We arranged for Shaun to present to the top 500 of one of our major clients in Poland on Customer Excellence. He was absolutely fantastic. He was able to engage the audience and explain the principles of Customer Excellence in a way that they could understand and act upon. The energy was high, there was lots of laughing and the points were made and driven home. We liked his presentation so much that we asked him to speak at the Management conference for PwC in Poland. He delivered a completely different presentation, tailored to our circumstances and managed to wow the audience again. What can I say - I am impressed!” - Andrew, Managing Partner, PwC Consulting Central Europe.
"Your well chosen case-studies and thought-provoking insights gave the team the perfect stimulus for some really beneficial discussion and debate. I’ve had very positive feedback from the team on your presentation and workshop; your contributions have certainly helped to drive a new way of thinking about how we interact with our clients at London Stock Exchange Group. You clearly spent a lot of time getting to know our business and markets, in preparation for your presentation, and your time is very much appreciated”. - Louise, Director, Internal Communications & Online London Stock Exchange Group
- 2023 – Nominated for the CX Award
- 2023 – One of his articles was listed as a Top 10 on MyCustomer
- 2015 – Author of “On Purpose”
- 2013 – Recipient of The Professional Speaking Award of Excellence
- 2011 – Author of “Bold: How to be Brave in Business & Win”
- 2002 – Founder, Smith+Co Consultancy
- 2002 – Author of “Managing the Customer Experience”
- 1997 – Senior Vice President, The Forum Corporation
- 1995 – Vice President, Forum Asia
- 1991 – Group Advisor, Inchcape Pacific
- 1987 – Managing Director, Cathay-Performa Consulting
- 1980 – Head of Customer Service, Marketing & Sales Training, British Airways
