Shaun Smith

Founder of the UK's Leading CX Agency & 5-Time Best-Selling Author on Customer Experience

How to hire Shaun Smith

Contact the Champions Speakers agency to provisionally enquire about Shaun Smith for your event today. Simply call a booking agent on 0207 1010 553 or email us at [email protected] for more information.

** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.

When he's at corporate events, Shaun is known to cover the following topics:

  • Sales Strategy
  • Customer Engagement
  • Customer Services
  • Employee Development
  • Sales & Marketing

“Your presentation was fabulous”

"Thought provoking and from my perspective extremely helpful; it has already changed my thinking about an MIA Council agenda that I have been planning! The feedback on your presentation, both at the event and still coming in, has been exceptional." - Jane Longhurst, Chief Executive, Meeting Industry Association

He was absolutely fantastic.”

"We arranged for Shaun to present to the top 500 of one of our major clients in Poland on Customer Excellence. He was absolutely fantastic. He was able to engage the audience and explain the principles of Customer Excellence in a way that they could understand and act upon. The energy was high, there was lots of laughing and the points were made and driven home. We liked his presentation so much that we asked him to speak at the Management conference for PwC in Poland. He delivered a completely different presentation, tailored to our circumstances and managed to wow the audience again. What can I say - I am impressed!”Andrew Friars- Managing Partner, PwC Consulting Central Europe.

“A real pleasure to meet you and listen to your impactful and insightful presentation”

"Your well chosen case-studies and thought-provoking insights gave the team the perfect stimulus for some really beneficial discussion and debate. I’ve had very positive feedback from the team on your presentation and workshop; your contributions have certainly helped to drive a new way of thinking about how we interact with our clients at London Stock Exchange Group. You clearly spent a lot of time getting to know our business and markets, in preparation for your presentation, and your time is very much appreciated”. - Louise Clements Director, Internal Communications & Online London Stock Exchange Group