Jane Hawkes

Jane Hawkes is a revered expert on consumer behaviour and customer service, who was named one of the Top 5 Consumer Champions in the UK. Advising clients on a range of issues, Jane encourages all companies big and small to abide by the highest standards of customer service. Appearing across a variety of radio and TV shows, Jane provides audiences with her top tips on how to cope financially in the year of the squeeze. Described to have a ‘delightful and insightful’ outlook on customer service, hire Jane Hawkes today when looking for an expert on customer service, consumer finance and personal finance to speak at your next event.

In 1998, Jane entered her career in customer service when she began working as Cabin Crew for British Airways. With previous roles at hairdressers and restaurants, customer service became second nature to Jane, and she had some of her best life experiences when flying around the world. Passionate about delivering customer service, Jane’s journey as a cabin crew was cut short when she was unfortunately diagnosed with MS. After leaving her work as a cabin crew, Jane committed her time to helping people receive refunds after experiencing poor customer service. On her blog, titled Lady Janey Fighting for Excellent Customer Service, Jane covers a variety of topics from how to get a refund from British Airways to how to contact Evri for lost and delayed parcels.

In addition to her blog, Jane is also the author of two acclaimed books, titled Are You Being Served? and 30 Reasons to Hire a Mystery Shopper – with Lorraine Kelly CBE deeming Are You Being Served? as a ‘delightful, insightful collection of poems’. Jane is also the host of the weekly Consumer and Business shows on Dean Radio, and is regularly seen making appearances on GB News, BBC One, ITV and Channel 5. As an award-winning money blogger, Jane also contributes her expertise to publications such as Take A Break, Woman, Pick Me Up and Woman’s Own Magazines.

Helping countless wronged customers to advocate for their consumer rights and receive rightful compensation, Jane uses her Diploma in Customer Service to help people receive the customer service that they deserve. Having starred on BBC Breakfast, BBC Your Questions Answered, BBC Your Money & Your Life, ITV Tonight, Watchdog and Rip Off Britain, Jane's authority on customer service and consumer behaviour is revered across the country. If you are looking to hire an expert speaker on customer service, consumer finance and personal finance for your next event, hire Jane Hawkes today.