Customer Experience Expert currently HubSpot's Head of Customer Success

Daphne Costa Lopes is dedicated to delivering exceptional customer service as Hubspot’s Head of Customer Success. Back in 2011, Daphne has a sudden brainwave about customer retention: if businesses focus on delivering value to their customers, not only will they retain those customers, but their demand for products will begin to increase. She now delivers keynote speeches to companies and organisations on how to retain customers, ensuring their future success.

After graduating from Griffith College Dublin with a Bachelor's in Business, Daphne then went on to gain a postgraduate degree in Product Management and a master’s in Product Management from the Technological University Dublin. In 2015 Daphne became the Customer Implementation Manager for WNDYR before being promoted to the Head of Customer Success Partnerships and then the Head of Operations. Daphne also spent time as the Head of Customer Transformation for Retail inMotion before joining HubSpot.

In her current role with HubSpot, Daphne brings over a decade of industry experience in customer experience (CX). She uses this knowledge to help tech start-ups, Fortune 500 companies and scale-ups. Daphne builds teams which have a customer-first approach to ensure CX becomes a priority and has helped the likes of Lufthansa ensure they deliver value to their customers. She shares how to make CX a priority on her podcast ‘This is Growth’.

A highly sought-after speaker, Daphne has spoken at conferences such as Pulse and Leap and The Customer Conference with great success. With numerous articles under her belt like ‘Real Application of Machine Learning in Customer Success’, ‘Customer Success in Times of Economic Turmoil’ and ‘What Makes a Great CSM?’, when looking for a speaker with proven methods of improving customer experience, do not miss your chance to hire Daphne Costa Lopes today.

How to hire Daphne Costa Lopes

Contact the Champions Speakers Agency to provisionally enquire about hiring Daphne Costa Lopes for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.

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** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.

Daphne's official speaking topics are listed below:

Why Customer Success is Key to Durable and Sustainable Growth
Building a Second Growth Engine: Why You Should Invest in CS
Breaking Linear Growth with CX
Improve NRR By Focusing on Your Customer’s Outcomes
Artificial Intelligence, Automation and the Future of CX

Official Feedback from In-Person & Virtual Events

"Daphne came to help us design and structure our Customer Success department from scratch.
She was present from hire 1 to growing our team to 5 members serving our customers in more than 10 countries.
Always with a big smile, Daphne helped the business understand customer success as a second growth engine, implement processes and systems to establish the customer success practice and define and track key measures of success of the CS department.
Working with Daphne was a pleasure and a great example of a successful consultancy." - Matheus, Chief People Officer at Evercam

"Daphne Daphne was invited to do a key talk at The Customer Conference, Europe in Dublin. Customer Success audiences can be tricky to satisfy - we are often overexposed to thought leadership, and our community talks about things like data, proactivity, process, and growth a lot in theory, but sometimes struggles to get right the practice of it all. Because of this, it can be challenging to come up with a useful concept that would impress audiences.
Not for Daphne! In an exciting session, focused on using data to power sustainable customer growth, Daphne presented the concepts clearly, challenged pre-existing concepts about the metrics in Customer Success and offered practical guidance on how any team could apply her methodology to achieve growth. It was clear she was highly experienced in the topic and an expert in what she talked about. She was well prepared, confident, engaging, and her session used the perfect balance between conversation and visual cues.
On a separate note, if you are someone who organises events, you would relate to the challenges of working with busy speakers; it may be hard to collect slide decks on time and speakers with busy schedules may take a while to respond, which can ultimately have an impact on the event. From this perspective, Daphne has been impeccable along the way - responding to emails promptly, always sticking to deadline, and executing to the highest quality.
If you are looking for an experienced, but interesting speaker for your next CS event - look no further! I am grateful I got to collaborate with Daphne and would always welcome a chance to do it again." - Morika, Customer Success and Technical Services Director, Permutive

"Daphne was my direct manager and later senior manager during my time as a customer success manager at HubSpot. Daphne is a fantastic leader and mentor who was a key factor in my own career growth over the past couple of years. One thing I really admire about Daphne is her approach to problem-solving and ability to keep a positive mindset in any situation. In my opinion, Daphne's human-centric leadership approach coupled with strong analytical and strategic skills make her a major asset to any organisation she is a part of." - Matthew Ward

"I asked Daphne to be a main speaker at the Customer Success Europe event. I was looking for someone who could deliver an engaging talk and interact with the audience. She did not disappoint. Throughout her presentation, it was clear that Customer Success Leadership is a subject that Daphne is both passionate and expert in. Her talk entitled "Culture + Process + Technology are the key to Customer Success", was delivered with energy and authority. She presented the argued that team effort, robust processes and smart technology are the key ingredients in the magic formula of a truly customer centric organisation. Looking forward to her next presentation!" - Peter, Chief People Officer, eDesk

"Daphne is an example of a modern business consultant. She has a great business mind and understands how to sell unique/bespoke concepts and products successfully to clients around the world. She expertly coached our business on sales strategy and how to package the products and services we offer, RADAR being the core service. We would recommend her to anyone offering innovative products or services to the market, regardless of what stage of business they are at. It has been a great experience working with her and we look forward to working with her again." - Michael-Philippe, Research and Development Director, Griffith College Dublin