Alan O’Neill

Revitalised 'Sleeping Giant' Selfridges

Alan O’Neill MBA is an international business consultant and non-exec board director working with blue-chip organisations across the spectrum of industry… in Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front-line board level experience, he has lots of no-nonsense expertise with lots to say. Facilitating multi-million euro businesses to achieve amazing results he knows what it takes to drive change right through a business – from top to bottom… and front to back. Up to 2004, Selfridges, for example, was a sleeping giant – but in recent years has achieved two significant accolades… it’s officially the best department store in the world… and is one of the most profitable department stores in the world (per m²).

His retail and hospitality experience ranges from food to fashion… luxury to mass… single to multiple site… down-town to travel retail… in Europe, UK, Russia, the Middle East and Far East. But it’s certainly not just about retail and hospitality. His B2B experience includes international giants like Glanbia, Intel, Kizad, Lavazza, Lufthansa, Moet Hennessy, Nissan, Pepsi, St GobainSymantec, Vodafone, Xerox, etc., where he has brought discipline, rigour and common sense to change projects. Alan has a reputation for making the complex simple…for being down-to-earth and practical… with a commercial focus that brings everything back to the customer.

He’s the strong voice of the customer! So whether the issues are about Change, Vision, Strategy or Structure… or high-performance culture… Leadership… or Customer Service, Alan has stories, models and real-life case studies that will adapt. With every engagement, Alan takes time to understand the brief, the challenges, the expected messaging… and builds empathy before meeting his audience. Energetic, passionate and engaging… he will leave your audience with thoughts and challenges – that are guaranteed to provoke, inspire and give hope. He is also a competent conference chair – helping to get the structure, style and content matched to the expected outcome.

To book Alan O’Neill as the retail speaker for your corporate event, function or conference, simply contact the Champions Speakers agency by emailing or by calling a booking agent directly on 0207 1010 553.

When at corporate events, Alan is known to cover the following topics:

  • Change Management
  • High-performance Culture
  • Customer Service
  • Sales Growth
  • Retail

I am proud to say that I have witnessed Alan delivering outstanding seminars, presentations and small group development sessions and rarely have I experienced such a captivating leader and presenter. He has the unique talent of holding his audience in the palm of his hand and his extensive retail knowledge and experience is second to none. – Alshaya Group