Vinay Parmar is a highly regarded expert in customer experience (CX) with over 30 years of experience across multiple sectors. He is the Founder of Dhruva Star, a firm dedicated to transforming customer service and CX strategies. Vinay has been recognised globally, including being named one of the Top 50 CX influencers, which highlights his impact in this field. Available to hire as a keynote speaker, Vinay shares lessons on leadership, peak performance, elevating from good to great and how to overcome challenges.
Son to immigrant parents, Vinay ensured that he worked hard to get the opportunities he needs to succeed in life. His resume is rife with prominent roles such as Head of Change at Egg – a startup that revolutionised the UK financial services market. He has also been Managing Director at OpenBlue and is a Non-Executive Board Director at Curo and Non-Executive Director at Transport for Wales currently.
Vinay’s USP as a keynote speaker is that he finds a way to relate to his audiences. In him, they see themselves, which makes his messages even more compelling. His approach to CX focuses on managing emotions—such as stress and happiness—throughout the customer journey. He emphasises that creating positive emotional connections is crucial to customer loyalty and advocacy. Vinay is particularly known for his work in sectors like travel and transportation, where he has driven significant CX improvements during his tenure as Chief Customer Officer at National Express.
Beyond strategic insights, Vinay advocates for embedding a customer-centric culture across organisations, ensuring that customer experience is not just a department's responsibility but a collective goal for all teams. He also stresses the importance of aligning technology with cultural change to truly transform how organisations interact with customers. His organisation, Dhruva Star, is determined to help their clients make their customers happy – thus driving sales. An expert in ensuring that customer experience reigns supreme in the list of companies’ goals, Vinay Parmar is the best choice to book for your next event.
How to hire Vinay Parmar
Contact the Champions Speakers Agency to provisionally enquire about hiring Vinay Parmar for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Vinay Parmar's official speaker topics are listed below:
- Business
- Change
- Emotional Intelligence
- Leadership
- Performance Improvement
- Personal Development
- Personal Growth
- Public Speaking
- 2024 – Non-Executive Director, Transport for Wales
- 2024 – Invited to speak at The Big Apprentice Meet Up!
- 2024 – Chair of the CX Travel & Hospitality Exchange
- 2024 – Judge at the CX Exchange Awards UK
- 2023 – Founder, Dhruva Star
- 2023 – Non-Executive Board Director, Curo
- 2022 – Chief Customer Experience Officer, National Express
- 2019 – Managing Director, National Express
- 2018 – UK Customer & Digital Experience Director, National Express
- 2017 – Customer & Digital Experience Director, National Express
- 2015 – Interim Head of Contact Centre
- 2010 – Managing Director, Get Vinspired!
- 2007 – Managing Director, OpenBlue
- 2003 – Head of Change, Egg
- 2002 – Contact Centre Manager, MMTeleperformance
- 2001 – Contact Centre Manager, Advance Alchemy
