David Brownlee

David Brownlee is a prominent customer service expert who has worked with a myriad of eminent organisations including Google, Amazon and Walmart, helping them master the art of customer retention, loyalty and satisfaction. A two-time number 1 bestselling author too, David’s online courses and coaching through his work as President and Founder of The Brownlee Group, have proven instrumental in achieving great business success.

As Founder and CEO of Pure Customer Service, David is driven to teach businesses how to keep the customer at the core of all business activities. He is of the firm opinion that it is a business’ privilege to serve its customers and believes that this mindset will reflect in profits. His book “Rockstar Service, Rockstar Profits” explores these themes in depth. David’s latest book, “Customer Service Success” offers six cues on how to deliver a world-class experience to customers every day.

Subject to a traumatic experience early on in his life, where he was kidnapped at gunpoint, stabbed and then released, David had a new lease on life, dedicating himself to helping others. He obtained his certification as a coach from the Fowler Institute of Professional Coaching and soon became a Business Coach at the Anthony Robbins Company.  In 2023, David was listed in the World’s Top 30 Customer Experience Professionals list – a testament to his widely acclaimed coaching sessions.

On a mission to transform the lives of others through the lessons he has learned throughout his career, David offers sessions on leadership strategy, effective communication, and workplace culture. His work as a LinkedIn Learning Instructor has accumulated over 1 million online students. He is now available to hire for a wide range of events on these subjects, helping organisations everywhere improve their customer experience and relations. Book David Brownlee today!