Andrew McMillan

John Lewis' Head Of Customer Service

Spending 28 years within the John Lewis Partnership, Andrew McMilllan climbed the company ladder from a management trainee to a customer service expert for all the firm’s department stores. Andrew molded consumer experience whilst in-store whilst creating a customer service culture that has become a fundamental foundation of the John Lewis brand.

Andrew’s experience and reputation created from a deeply impressive career makes him a highly regarded retail speaker for after dinner events and conference host.

Andrew’s influence as the customer service expert within John Lewis saw the partnership gain awards fromWhich?Verdict and Retail Week, as well as receiving frequent media coverage for their consumer based shopping experience. Whilst working for John Lewis, Andrew also played advisor for customer relations to many other non-competing firms, soon becoming a pre-eminent authority within the field. After his time at John Lewis, McMillan became a principle consultant at a leading consultancy firm in London. His portfolio included major clients such as Plymouth City Council as well as large private sector corporations, namely Virgin Atlantic.

Andrew has spoken at conferences, keynote and after dinner events as a retail speaker in locations all over the world. With his content tailored exactly to a client’s needs, Andrew ensures his speech targets the exact areas needed for the event to be a hit. Andrew’s extensive customer experience advice is unrivalled on the business speaker circuit, no one knows better than Andrew about what is needed for consumers to leave a store satisfied and more than happy to return next time.

To book retail speaker, Andrew McMillan as the after dinner speaker for your next event or conference, simply contact the Champions Speakers agency by emailing agent@championsukplc.com or by calling a booking agent directly on 0207 1010 553.

When at corporate events, Andrew is known to cover the following topics:

  • Retail Speaker
  • Business Speaker
  • Consumer Behaviour
  • Customer Service & Experience
  • Business Strategy
  • Business Competitiveness
  • Event & Conference Host

“I wanted to say that Andrew’s session was a very great success. He was extremely engaging (Even to our very mixed audience) and he has generated many ideas and plans for our business going forwards.The feedback we received from his session was very positive across the board. Please pass on our thanks to Andrew, Rob was also very pleased with the session – I saw him writing many a note!
Mandy FCO Services