Charlotte Neal is the ambitious founder of Community Creative Lab, a specialist consultancy that supports brands in using community as a commercial growth strategy. Combining storytelling, customer experience, and business growth, Charlotte draws on her expertise to help organisations build lasting customer loyalty and create meaningful connections with their audiences. As a keynote speaker, she shares valuable insights on engaging customers and moving beyond transactional relationships. Drawing on her lived experience with Bipolar Disorder, she also delivers tailored keynote speeches that foster honest conversations about resilience, mental health, and navigating uncertainty.
Charlotte began her career in journalism, where she held roles as a junior reporter at The Hampshire Chronicle and Southern Daily Echo. She later became Chief Reporter at the Aldershot News & Mail, before gaining valuable experience in digital content, audience engagement and commercial publishing as a Content Editor at Reach PLC and Online Reporter at the Daily Mirror. Today, she is the Presenter and Content Producer for the 'In Conversation With RGER' podcast, where she interviews clients and explores the unique stories behind their success.
In 2018, Charlotte joined Reward Gateway and progressed from an Employee Engagement Specialist to a Senior Engagement Strategist and eventually the Head of Community Connections. During her time here, she created and led community strategy from the ground up and worked across marketing, commercial and customer success teams. Her work successfully developed communities that strengthened customer relations, generated thought leadership and drove business opportunities.
Alongside her current role as Chief Community Strategist and Founder of Community Creative Lab, Charlotte also serves as an Advisory Board Member for the Women in HR Network, where she has helped grow its community of more than 10,000 members through strategic content and audience engagement. As a keynote speaker, Charlotte challenges organisations to rethink how they engage customers, advocates and employees and encourages them to build genuine connections that drive loyalty, retention and long-term growth. Charlotte is also an experienced event host, moderator, and panel facilitator who effortlessly guides with confidence and compassion.
Charlotte Neal's official speaking topics are listed below:
- Community as a commercial growth engine
- Bipolar disorder awareness
Official Feedback From In-Person & Virtual Events:
"Charlotte delivered a truly outstanding closing keynote at The Inclusive Workplace Conference in November 2024, which left our audience hanging on her every word. Charlotte skillfully and passionately wove her own incredible, profoundly personal story with precisely the right data, evidence, very human case studies and practical insights; all of which landed exceptionally well with our audience of senior HR and DEI leaders. She demonstrated a powerful empathy and understanding of their priorities and challenges, and masterfully presented a relatable, compelling and fun session – it was a huge privilege to include her vital voice in the event and we can’t wait to work with her again in 2025." - Ursula Tavender and Madeleine Cole, Co-founders of The Inclusive Workplace
"I had the pleasure of hearing Charlotte deliver a keynote speech at The Inclusive Workplace Conference and it was an absolute masterclass in storytelling - packed full of practical insights that left us all with plenty to think about. And rather than centre only her story, she also shone a light on the humanity behind inclusive workplace practices- sharing stories of managers whose curiosity and compassion made a life-changing difference. As someone who specialises in speech and performance coaching, I was blown away by how quickly Charlotte connected with her audience, moving us from laughter to tears to action- and all with such ease. If you’re looking for a keynote speaker who connects with audiences and delivers both inspiration and substance, I couldn’t recommend her highly enough!" - Lucinda Worlock, Voice and Performance Coach
- 2026 - Chief Community Strategist & Founder of Community Creative Lab
- 2025 - Advisory Board Member for the Women In HR Network
- 2023 - Head of Community Connections at Reward Gateway
- 2023 - Senior Engagement Strategist at Reward Gateway
- 2018 - Online Reporter at the Daily Mirror
- 2015 - Content Editor at Reach PLC
- 2015 - Chief Reporter at the Aldershot News & Mail
- 2014 - Junior reporter at The Hampshire Chronicle and Southern Daily Echo
- 2012 - Presenter at Fonix LED, presenting the 'Ideal Home Show' at Earls Court
- 2011 - Presenter at AFC Bournemouth's online subscription service 'Cherry Player'
How to hire Charlotte Neal
Contact the Champions Speakers Agency to provisionally enquire about hiring Charlotte Neal for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do NOT accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
