Leading Authority on Customer Centricity, Author of ‘The Power of Customer Experience’ & ‘100 Practical Ways to Improve Customer Experience’, Creator of the Mini MBA in Customer Centricity & Board Advisor
The First Female Master of Jesus College Cambridge, Founder of The Yes Programme, Co-Founder of Somethin' Else, Recipient of the Carlton Multicultural Achievement Award & Fellow of The RSA
Senior Lecturer & Director of the MIT Sloan Sustainability Initiative, Strategic Advisor for the TransCap Initiative & Author of 'Breaking Through Gridlock'