Former Professor of Business Administration at University of St. Gallen, Director of The Institute for Customer Insight, Award-Winning Leadership Coach & Best Teacher Worldwide 2018 Recipient
Former President of The Economic Policy Institute, Renowned Labour Economist, Author of ‘The State of Working America’, US Commerce Data Influencer, Public Policy Expert & Keynote Speaker
Leading Authority on Customer Centricity, Author of ‘The Power of Customer Experience’ & ‘100 Practical Ways to Improve Customer Experience’, Creator of the Mini MBA in Customer Centricity & Board Advisor