Steven Van Belleghem

Steven Van Belleghem is famed for his expertise in customer experience in the digital age. An internationally sought-after keynote speaker, Steven has enjoyed a successful entrepreneurial career and founded many of his own businesses along with writing several books. Having delivered over 1000 keynote speeches across the breadth of 40 different countries, Steven covers topics such as the influence of new technologies on customer experience, the future of customer experience and the human role in the world of automation.

A successful entrepreneur, Steven has found great fortune as the co-founder of Nexxworks, Snackbytes and Zembro. Currently a board member of both Snackbytes and Nexxworks, both companies work with the great medium of technology, reconnecting customers with brands through digital content and customer-focused programmes. Steven is also famed for his work as an author, having written The Offer You Can’t Refuse, Eternal, Customers the Day After Tomorrow, When Digital Becomes Human, The Conversation Company and The Conversation Manager.

Graduating from Ghent University in Applied Economics and Marketing, Steven began his career as a Senior Consultant for InSites. Working his way up the organisation, it wasn’t long before Steven was appointed as Director of Brand & Conversation Research and Managing Partner of InSites Consulting. Working with the firm for 12 years, Steven then went on to hone his skills as an international keynote speaker and worked as a Professor at Vlerick Leuven Gent Management School, before co-founding his businesses Zembro, Snackbytes and Nexxworks in 2015.

Outside of his own businesses, Steven also dedicates time as a board member to several other organisations. He has been a board member of Hello Customer, Plan International Belgium and of his companies Snackbytes and Nexxworks. Steven has also been a Partner & Strategic Advisor for Intracto Digital Agency. Steven’s commitment throughout his career has been highly evident, earning him awards such as the 2015 Best Marketing Book of the Year, 2015 Commuter Read Award, 2011 Agency of the Year, 2011 Best Presentation Award MIE and the Most Innovative Marketing Book in 2010.

Now sought as an international keynote speaker, Steven shares his expertise in customer experience and allows audiences to better understand modern customer relationships. Speaking on the future of customer and business relationships, Steven is an insightful speaker and helps corporate clients to understand what is in store for the future of marketing. A fantastic speaker both in-person and virtually, Steven is a seasoned speaker and was invited to deliver the TEDx talk What If Customers Become Friends?. When looking for an expert on customer service, behaviour and experience, Steven Van Belleghem is the perfect choice as a speaker who combines empathy, social responsibility and new technologies as a means of creating winning customer experiences.