Natalie Doyle Oldfield

Natalie Doyle Oldfield is a trust expert, keynote speaker and President of Success Through Trust Inc., widely recognised as a leading authority on how trusted relationships fuel revenue growth. A bestselling author, she has written ‘Trusted: The Proven Path to Customer Loyalty and Business Growth’ and ‘The Power of Trust: How Top Companies Build, Manage and Protect It’, and has been honoured among the world’s Top Thought Leaders in Trust with a Lifetime Achievement Award for her pioneering work.

Natalie’s insights are grounded in a rigorous academic path and decades of commercial experience. She holds a Master’s Degree in Communications and Public Relations, graduating with the Senate Award of Distinction for the highest aggregate, a Certificate in Mid-Management from the Georgia Institute of Technology, a Bachelor of Public Relations and a BA (Honours) in Sociology. Her graduate research into how organisations build and measure trust with stakeholders produced proprietary tools such as the Client Trust Index™ and formed the basis of her widely used Building and Protecting Trust Model. Earlier in her career she held senior roles as Chief Marketing Officer, Director of Marketing and Manager of Marketing and Public Affairs, as well as teaching communications and business at university level, giving her a rare view across boardrooms, front lines and classrooms.

Across more than 25 years in business, Natalie has developed and implemented trust strategies for companies in technology, financial services, construction, engineering, manufacturing and professional services. As President of Success Through Trust Inc., founded in 2013, she created an evidence-based framework that helps organisations turn trust into measurable performance and growth, and developed the Client Trust Index™ to quantify Trust Equity™. She has been named one of the world’s Top Thought Leaders in Trust multiple times and received a Lifetime Achievement Award from Trust Across America, is celebrated as one of Canada’s Most Inspiring Women Entrepreneurs, and has seen ‘The Power of Trust’ ranked among the Top 5 Business Books of 2017. Natalie is also a Forbes contributor and is quoted by Economist Impact as a Business Trust Expert, further cementing her reputation as a global authority.

Event organisers choose Natalie because she blends research, data and frontline commercial experience into clear, actionable guidance that audiences can apply immediately. Her keynotes show leaders, project managers, sales teams and technical experts how to build unshakable trust with clients and colleagues, improve communication, and embed trust-building behaviours into everyday operations. If you want your conference delegates to leave with a practical roadmap for becoming the most trusted company in your market, Natalie delivers a powerful, evidence-based message that resonates long after the event.