Matt Dixon is a leading expert on customers service and experience, currently working as a Chief Product and Research Officer at Tethr. Working on product management, marketing and product strategy, Matt is also booked as a speaker for credible organisations on topics such as taking control of customer conversation, conquering the new battleground for customer loyalty and selling to the hidden influencer who can multiply your results.
Throughout his career, Matt has worked in everything from research to product development and management, leading such areas for companies such as Gartner and CEB. Before joining Tethr, Matt worked as a Senior Partner and Global Head of Sales Force Effectiveness for Korn Ferry Hay Group. He is also a seasoned business researcher, which has allowed him to author several best-selling books. He is also a regular contributor to the Harvard Business Review, contributing articles such as Reinventing Customer Service, The End of Solution Sales and Stop Trying to Delight Your Customers.
An Amazon best-selling author, Matt has written the titles The Challenger Sale, The Effortless Experience and The Challenger Customer. His book The Challenger Sale was awarded both a #1 Amazon bestseller and a Wall Street Journal bestseller title. He is also highly sought after as a business advisor, advising everyone from start-up businesses to Fortune 500 companies on how they can achieve business growth through customer experience. Having presented his research and expertise in front of large crowds at industry events, Matt is the perfect choice as a speaker for conferences of all kinds.
Renowned for frame-breaking and provocative ideas in customer service, areas of sales and customer experience, Matt is now a leading choice as a customer service keynote speaker. Advising corporate leadership teams on everything from sales and effectiveness to service and customer experience, Matt shares the secrets to sales success. Having spoken for the likes of AVIXA, Rev Group and ACI Worldwide, book Matt Dixon today for an engaging and insightful speech on customer experience.
Books
The Challenger Sale: Taking Control of the Customer Conversation
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
How to hire Matt Dixon
Contact the Champions Speakers Agency to provisionally enquire about hiring Matt Dixon for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Matt's official speaking topics are listed below:
- The Challenger Sale: Taking Control of the Customer Conversation
- The Effortless Experience: Conquering the New Battleground for Customer Loyalty
- The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
Matt is often booked as a speaker for a range of events, read his latest feedback below.
"Thanks Matt Dixon for a great keynote performance today, showing us that virtual is no excuse." - DFDS
"Once again, stellar feedback from our audience and our account team on the recent Matt Dixon session we hosted - he's always so engaging and looking forward to our next one for retail" - Global Software Company
"Matt was our keynote speaker at our annual summit. He is a great presenter and kept our audience engaged and entertained throughout his hour-long presentation. Our attendees talked about Matt's speech for the rest of the summit, and that's exactly the outcome we wanted!" - Rev Group
"Matt was the ultimate professional in working with us beforehand to tailor his presentation to fit the context of our customer conference. The presentation itself was provocative, entertaining and was a big hit with our customers. He also gave us plenty of food for thought internally as we grow our Customer Experience and Customer Success programs" - Vice President of Customer Experience, ACI Worldwide
