Helen Dewdney

Official Feedback from In-Person & Virtual Events

"Helen's talk at The Law in 60 Seconds Public Legal Education Conference was truly brilliant. A clear expert in her field - she was passionate and engaging and turned what could have been a dull topic into something interactive, funny, thought provoking and genuinely valuable. Helen lives what she teaches and as such it makes it easy to trust the valuable insights she provides. It can be daunting to stand up to large organisations who have acted inappropriately, but Helen gives you the tools to do just this in a calm and effective way. Attendees of her talk no doubt will have left feeling much more confident as a result of her advice. I can categorically say that I have!" - Christian, Barrister & Author

"Helen is an insightful, engaging and passionate speaker and writer on the topic of consumer rights. She never shies away from holding large organisations to account over their customer service complaint handling malpractices, and she provides straightforward and clear advice for those organisations that want to change and are willing to listen." - Chris, Editor of MyCustomer.com

"Helen has been an expert on my shows for about 5 years. Very few “experts” connect with the audience like her. Sometimes it feels like they are being talked to by a robot who doesn’t live in the real world. Not with Helen, she brings her own challenges and things even she needs to do and the audience understand. I honestly believe on a show like mine it makes people listen. I know I certainly do." - Eddie, MBE

"I recently heard Helen present which included a lot of improvisation. She wowed her audience, included everybody and was fantastically entertaining and engaging. Highly recommend you book Helen for your speaking gig." - Rachel, Credit Controller

"Entertaining, engaging, and an all-round Good Egg! Helen is unique in presenting complicated matters, with authority, knowledge and humour. If you are looking for guidance in turning your clients and customers into raving fans, speak to Helen, she will take you through the consumer journey and how to deal with complaints effectively and get the best results for YOU, your clients and company. Brilliant speaker and writer. I would highly recommend Helen for your conference, training or company event 5*****”. - Linda, Personal Travel Agent

"Helen did a great session for my membership of home cake and food business owners talking about how to deal with complaints and pre-empt them, as well as how to get customer feedback and raving reviews. It was in depth and covered so many ideas that the membership was chatting about it for the whole of the following week! The session was relaxed and Q&A led, meaning everyone could be heard and have their questions answered on the spot. Thank you again Helen." - Sarah, Sugarcraft Tutor & Sugar Artist

"When Helen spoke as part of the Happiness Summit, I found her to be funny and well-versed in her field. The blend of the two obviously helps get the message across." - Victoria, Founder, Manifestation Kitchen

"Helen Dewdney is a one-woman consumer revolution. Accurate, clear and straightforward." - Paul, Financial Journalist

"I had the pleasure of Helen’s company for a guest expert session today, and it was amazing! She covered complaint handling with our community, and it was informative and interactive, a valuable session for all. Our members are at different stages of their subscription box journeys, and we discussed various topics that can help them with complaint handling, such as making sure your terms and conditions are clear and showing details of what a customer can expect if they have a complaint. Helen also discussed how to prevent complaints and the importance of exceeding expectations. This is all information that our community can take away and start to implement, which is very useful. You need to book Helen to come in and chat! You won’t be disappointed!" - Victoria, The Business Box