Denyse Drummond-Dunn is an international keynote speaker, who has 30 years worth of experience across 130 countries. Denyse has worked with global brands like Coca Cola, Carlsberg and Unilever as well as prestigious institutions like the University of Miami and the British Swiss Chamber of Commerce, putting customers at the centre of their strategies. As the President and Chief Growth Catalyst of C3 Centrality, Denyse provides personalised programmes for businesses and shares her insights through corporate workshops and conference keynotes.
Denyse graduated with a Computer Science degree from Loughborough University in 1968, before becoming a manager at Gillette in 1974. By 1982, she was a Director for Phillip Morris International S.A and became Global Head and VP of Consumer Excellence for Nestle in 2004. She has been a business partner for an array of companies, including Opera Solutions, Phase One Communications and Sevendots. Since becoming a keynote speaker Denyse has delivered her insights at events across the world, including at the Insights Conference, Frankfurt, Germany, EMPOWER event in Los Angeles, USA and at IIeX APAC, Bangkok, Thailand.
Denyse is the creator of the Quantum Customer Centricity Model (QC2), LADDERS and PAINT formulas, which have supported executives in over 40 countries strengthen their visibility, influence and readiness for promotion. She is also a published author, releasing bestsellers, 'Winning Customer Centricity' and the 'Winning Secrets' series. She also released 'The Happiness Quotes collection'.
Denyse Drummond-Dunn is an accomplished speaker who has shared her insights on AI, consumers and leadership with organisations around the world. Drawing on her Fortune 500 experience, Denyse delivers personalised programmes that create a lasting impact, equipping leaders and teams with practical strategies for today’s evolving marketplace. To book Denyse Drummond-Dunn for your next workshop or business conference, don't hesitate to contact Champions today!
Social Media
Books
Winning Customer Centricity
Winning Secrets to Quantum Customer Centricity (QC2): The Art and Science of QC2 … Beyond CX
Winning Secrets to Successful Innovation: How to Create the Brands Your Customers Will Crave!
Finding Your Happy - Happiness: An Illustrated Book of Quotes for Times When You Need Support and Motivation
Denyse Drummond-Dunn's official speaking topics are listed below:
AI & Human Intelligence in Business
Why human judgment is your competitive edge in an AI-driven market - and how to build both capabilities simultaneously. Every company is investing in AI. The ones that will win are investing equally in the intelligence AI cannot
replicate. Your audience will leave with: - A framework for combining AI tools with human judgment to outperform competitors - The specific human capabilities to protect and develop now - Immediate actions to reframe AI from threat to strategic advantage
Women in Leadership
Shattering the Glass Ceiling: A strategic keynote built on the LADDERS™ framework. Practical tools for breaking through, not just inspiration to try harder. Built on the LADDERS™ framework from 30 years of Fortune 500 leadership. Not inspiration — strategy. Your audience will leave with: - The seven behaviours separating managers who plateau from those who reach the C-suite - Strategic alliance-building that accelerates career progression - A concrete 90-day action plan
Winning Customer Centricity with QC2™
The Quantum Customer Centricity framework that transforms how CPG companies understand, attract, and retain their most profitable customers. Most companies think they are customer-centric. Their customers disagree. Your audience will leave with: - A clear diagnosis of where customer centricity is breaking down in their organisation - The QC2™ framework from insight to brand strategy to company-wide alignment - Practical steps to make every department genuinely customer-first
The Invisible Middle
Mid-level managers run launches, people and numbers. When their careers stall, delivery, culture and retention slow with them. Audience takeaway: A practical playbook to restart momentum, rebuild trust and lead change without burning out
Visibility Without Politics
Many high performers stay stuck because their impact is known inside the team, not in the rooms where decisions are made. Audience takeaway: A clear structure to turn results into recognition, influence senior stakeholders and grow scope without playing games
Leading Through AI & Constant Change
AI, restructures and shifting targets keep managers squeezed between top-down demands and team reality. Audience takeaway: Simple habits for decision-making, communication and change delivery so teams stay calm, focused and effective while the tools and targets keep moving.
Official Feedback From In-Person & Virtual Events:
"She doesn’t just write about being customer-centric – she IS customer
centric. She walks the talk."- Vanessa Oshima, Coca-Cola
“Denyse is an expert and thought leader in her area of expertise. She helped us
turn insights into action.”- Meltem Karahan, Carlsberg
"I’d highly recommend Denyse for fresh eyes, broad experience, and a quick mind to add substantial value." - Richard Treadwell, Biosensors
"Denyse’s ability to shape a vision and drive change – is unique. She not only understands brands, but more importantly – consumers. I highly recommend her!" - Andrea Bielli, Sevendots
"Denyse knows how to translate best practices to the current digitalized business reality." - Tom De Ruyk, Insites Consulting
"Must attend - brings human intelligence back into focus in this AI age.”- Ashish, IIeX APAC Bangkok 2026
“Highly engaging. Truly inspiring speaker who left me with several thought starters" - Attendee, IIeX APAC Bangkok 2026
- 2026 - Why Human Intelligence Will Be Your Competitive Edge in an AI-Driven Market talk at IIeX APAC, Bangkok, Thailand
- 2024 - Created the LADDERS and PAINT formulas for reigniting careers and companies
- 2023 - Created the Quantum Customer Centricity Model (QC2) - Beyond CX
- 2023 - From Friction to Freedom: Helping Your Customers Enjoy Their Journey talk at XPLOR, Florida, USA
- 2022 - You are NOT Your Customer talk at Channel Partners Europe, London, UK
- 2020 - Business Partner for BRAND AVIATORS
- 2020 - Getting to Yes: How to Get Buy-In on Every Project talk at EMPOWER (Laserfiche), Los Angeles, USA
- 2020 - Intuitive Coach
- 2020 - NEDA: Non-Executive Director Association
- 2019 - Using AI & ML to Better Understand Shoppers talk at Shopper Brain Amsterdam, Netherlands, and New York, USA
- 2019 - Proving Your Value: How to Show the ROI of MR talk at the Insights Conference, Frankfurt, Germany
- 2011 - President and Chief Growth Catalyst for C3 Centricity
- 2011 - Business Partner for Phase One Communications
- 2011 - Business Partner for Sevendots
- 2011 - Member of Advisory Board for Opera Solutions
- 2004 - Global Head and VP Consumer Excellence for Nestle
- 1982 - Director for Phillip Morris International S.A
- 1974 - Manager at Gillette
- 1968 - Computer Science degree from Loughborough University
How to hire Denyse Drummond-Dunn
Contact the Champions Speakers Agency to provisionally enquire about hiring Denyse Drummond-Dunn for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do NOT accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
