Ted McKenna

Ted McKenna is an accomplished sales and customer experience researcher, best known as the Founding Partner of DCM Insights. With his work regularly appearing in the Harvard Business Review, he has become a leading authority within the corporate field. With over 10 years of professional industry experience behind him, Ted is highly respected for the remarkable career he has forged and has helped the next generation of professionals by creating ‘The JOLT Effect: How High Performers Overcome Customer Indecision’, a publication which shares his approach to overcoming customer indecision. When looking to hire an experienced corporate speaker, look no further than Ted.

A master in helping organisations overcome customer indecision, Ted is currently working as a Founding Partner for DCM Insights, a customer understanding lab focused on using data and research-based frameworks to help businesses increase customer relationships. Keen to make a positive difference throughout the industry, his recent work has focused on mining unstructured conversational data using advanced data science and leading AI/ML tools to build models, scores, and behavioural frameworks. Prior to his remarkable entrepreneurial success, Ted has fulfilled a range of high-profile positions throughout his career, including becoming the SVP of Research and Innovation at Tethr, the Global Knowledge Leader of Leadership /Succession Advisory and Growth Enablement at Russel Reynolds Associates, and the Senior Research Director at CEB.

Keen to share his valuable industry insights with audiences globally, Ted has co-authored ‘The JOLT Effect: High Performers Overcome Customer Indecision’ alongside Matt Dixon. Over recent years, he has gained the opportunity to work with high-profile clients such as Maxio, Intradiem, SalesForce, Convaiec, Amazon, and Honeywell. An accomplished professional, his work is regularly seen on the pages of the Harvard Business Review and shares his vast research findings with readers. An inspiration to audiences throughout the corporate industry, Ted has become a must-see speaker over recent years.  

A leading authority in his field, Ted McKenna is now highly sought-after to attend speaking engagements internationally. Having devoted his career to making positive changes throughout the workplace culture, he has transformed the industry and has seen a number of organisations reap the rewards of putting the customer first. Whether you are looking to inspire your workforce or educate your business leaders on how best to meet the consumers’ needs and wants, do not hesitate to hire Ted today.