Martin Newman is one of the world's leading authorities on customer centricity and customer experience. Known as the consumer champion, he has over 40 years of experience in customer facing job roles. Having worked with and transformed huge companies like Burberry, Ted Baker, and Intersport, Martin has established himself as a highly credible and professional speaker. He is a trusted advisor and board member for various well-known brands and provides actionable insights for businesses worldwide.
In his early career, Martin worked in many different customer-facing roles. Examples include as the UK Marketing Manager for Intersport and Head of Marketing at Sports Connection. He then went on to hold leadership positions in e-commerce at high-profile business such as Harrods and Burberry. In 2009 Martin founded Practicology, a global e-commerce consultancy that he successfully scaled and later sold to Pattern. His extensive experience and innovative approaches have resulted in him being a sought-after advisor and educator on topics surrounding customer experience.
Through his later roles, Martin continued his positive influence in the industry as a board member for brands like Scout Store, Neve Jewels Group, and Clearpay. He also went on to author two bestselling books, ‘100 Practical Ways to Improve Customer Experience’ and ‘The Power of Customer Experience’. Both of which are highly regarded within the industry. Actively involving himself in the world of education, Martin runs a mini-MBA in Customer Centricity in partnership with the Oxford Professional Education Group. He also serves as a visiting lecturer at Strathclyde University’s business school.
As a speaker, Martin leads positive change for both consumers and brands through his informative and engaging talks. His ability to blend knowledge with actionable insights makes him an invaluable resource for businesses looking to enhance customer strategies. With topics including myth busting, culture and strategy, using AI, and turning customers into fans, Martin covers all aspects of consumer culture. If you are looking to leverage your customer experiences, hire Martin Newman today!
Social Media
Books
The Power of Customer Experience
100 Practical Ways to Improve Customer Experience
How to hire Martin Newman
Contact the Champions Speakers Agency to provisionally enquire about hiring Martin Newman for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Martin Newman's official speaking topics are listed below:
- Busting The Myths: What Really Matters To Consumers
- MBA In A Day: Full Day Workshop On End-To-End Customer Centricity
- The 10 New ROIs: A New Commercial Framework To Guarantee Sustainable Commercial Success
- Culture Eats Strategy For Breakfast: Winning The Hearts And Minds Of Both Colleagues And Customers
- Leveraging Ai Across The Value Chain: How To Use Ai To Drive Growth, Cut Costs And Improve Efficiencies
- Turning Customers Into Fans: Achieve A Lasting Emotional Connection With Your Brand And Drive CLV
Official Feedback From In-Person & Virtual Events
Feedback From In-Person Events:
“Incredibly engaging (and humorous) keynote! Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking.” - Retail Week
“Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.” - Xavier, CEO and Managing Director, Kathmandu
“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.” - Joanna, Event Director, Metapack
“Martin is the most dedicated customer focused professional I know. A man with a mission his energy is infectious. Martin is a consummate professional, motivational leader, market visionary and true customer champion. A veteran of the retail landscape, his passion to do right by the customer is inspirational and his thought leadership in this area will undoubtedly pave the way for companies and retailers to truly understand ‘how’ to be Customer First and sustain their long term business profitability.” - Nadine, eCommerce Director, Revolution Beauty
Feedback From Virtual Events:
“Martin was booked to speak about how brands can better understand consumer behaviour at our national conference but the Coronavirus lockdown meant we pivoted to an online Virtual Summit instead. Whilst some people struggle to have an impact on screen, Martin's keynote presentation was fun, engaging and incredibly thought-provoking. Our audience valued his real, practical advice backed by hot-off-the-press research and data. At a time when businesses need to truly wow their customers, I would recommend Martin to speak at any event - either live or online.” - Amalia, Managing Director, Family Business Place
- 2024 - Board Advisor, Neve Jewels Group
- 2023 - Ambassador, Retail Trust
- 2023 - Board Advisor, Tern Eco
- 2022 - Board Advisor, Marketplacer
- 2021 - Published, 'The Power of Customer Experience’
- 2020 - Non-Executive Chairman, Scout Store
- 2019 - Founder, The Customer First Group
- 2018 - Published, '100 Practical Ways to Improve Customer Experience'
- 2018 - Advisory Board Member, Clearpay
- 2017 - Founder and Chairman, Practicology
- 2015 - Brand Ambassador, Celtic Football Club
- 2014 - Non-Executive Director, Conviviality PLC
- 2007 - Head of e-commerce, Ted Baker
- 2004 - Head of Home Shopping, Harrods
- 1999 - Marketing & e-commerce Consultant, Department M & FXI
- 1996 - UK Marketing Manager, INTERSPORT Athletics S.A.
