Jeanne Bliss

Jeanne Bliss's official speaking topics are listed below:

WHAT’S YOUR THREE-BLOCKS LONG?

How Will You Be Remembered?

• Jeanne learned about humanity in business by watching her Dad in his Buster Brown shoe store in Des Plaines, Illinois. He “shoe’d” a generation of children, and their children’s children, and the memory of his care for not only the tiny little feet, but for mums and legions of families he cared for over the years, earned him a place in the story of their lives. So much so, that when he retired a line of people THREE-BLOCKS LONG stood to tell him how buying shoes would never be the same.
• The foundation of “Experience” is memory creation. The admired companies start here. They focus on how their people, actions and overall behaviour of their company establishes how they’ll be remembered. Knowing how you want people to remember you, building how you will deliver those memories, and then living those characteristics and behaviours yields what Jeanne Bliss describes as prosperity of the human spirit and financial prosperity.
• In this keynote the audience will learn both the art and science of delivering memories that will make people stand in line for your experience, your product and your people. Learn how to make memory creation the currency of your brand, and how to elevate your company to delivering moments that pull people toward you and make your people into MEMORY MAKERS.

BUILD YOUR CUSTOMER-DRIVEN GROWTH ENGINE

5 Leadership Steps for Living the DNA of “Experience”

• Just how do you go about earning customer-driven growth? What’s different about leadership, motivation, communication and accountability in a transformed “customer” company, and how do they get there? This keynote will answer those questions and demystify that path for you. It is based on Jeanne’s 25 years as a Chief Customer Officer, her experience coaching over 20,000 executives, the content in her seminal book Chief Customer 2.0, and her podcast interviews with over 200 Global Chief Customer Officers.
• In this keynote, Jeanne outlines her five steps necessary to successfully lead a customer experience transformation. She will guide you on embedding these competencies to get into action quickly with a united leadership team, outlining her five-competency framework that has launched and advanced customer experience transformation in businesses around the world.

HUMANITY IN BUSINESS

Show the Best Version of Yourself to the World

• “Experience” without humanity is just a bunch of tactics. This keynote is a fast-track lift-off for your customer experience efforts, inspiring your audience to include the often overlooked critical element of transformation: understanding the human at the end of your decisions. The most admired companies, who earn ardent admirers and organic growth, focus on who these people are, how they live their lives, and understanding their goals. They build respect, honour and trust into their operating model and with their people. They are celebrated for how they show up as people, and for the care, thoughtfulness and humanity they have woven into their operating model.
• In this keynote, adapted from Jeanne’s book Would You Do That To Your Mother?, you work with Jeanne in collaboration to customise your content for your audience. Together, you select the case studies in each of the four areas that define the lives of their customers. As a result, your audience will receive a path for actions they can take immediately, often with very little investment, rather than just a shift in attitude and commitment to act. This is a fast-paced and uplifting exploration of the reality of customers’ lives, blended with “aha” moments to motivate and move people into action.

FIVE KEY ACTS OF LEADERSHIP BRAVERY 

That Raise Up a Company and Its People 

• “Experience” in its purest form…is Leadership BRAVERY. It is Leadership Bravery in making choices that enable your people to rise. It is clearly knowing and living conscienceled decisions about what you will and will not do, to grow. It is leaders who model behaviors honoring customers and employees – that everyone can model across your entire organization. And it is honoring customers’ lives in how you conduct yourself in business and for the kind of people you are. This yields what Jeanne Bliss calls “Admirable Growth.” This growth fuses people to you. It raises your employees and it elevates your company in the marketplace. It establishes the legacy for how you’ll be remembered.
• In this keynote learn the 5 key acts of LEADERSHIP BRAVERY that drive this powerful type of growth few companies achieve. Travel with Jeanne as she guides your audience on a tour of the behaviors and actions of leaders where entire companies who are freed, celebrated and guided to follow a course that raises the spirit of their people and elevates them to do more and achieve more than their competitors. And learn how you can find your path to this type of admirable and prosperous growth and legacy.

A FIRESIDE CHAT WITH JEANNE & YOUR LEADERS

An unplugged conversation about creating the best version of your organisation

• Audiences love nothing more than authentic, transparent, real-time talk about the issues shaping their work and their lives. Since 2002, Jeanne has guided over 20,000 strategic conversations with leaders across almost every business vertical to better understand customer experience and reinforce the value of improving lives as a core company mission. Bring your audience into this idea-rich conversation between Jeanne and one of your leaders, exploring the opportunities each person in your organisation has to improve customers’ lives, and ultimately inspire customers to become the advocates who make your organisation known and valued in the marketplace. If you are already hosting a keynote with Jeanne, she is often happy to include this as an added element, time permitting.

• 2026 – Continues as the ‘Godmother’ of Customer Experience
• 2018 – Published ‘Would You Do That to Your Mother’
• 2015 – Published ‘Chief Customer Officer 2.0’
• 2011 – Co-Founder, Customer Experience Professionals Association
• 2009 – Published ‘I Love You More Than My Dog’
• 2006 – Published ‘Chief Customer Officer’
• 2002 – Founder & CEO, Customer Bliss
• 1999 – Leader of Customer Experience, General Manager, Worldwide Customer & Partner Loyalty, Microsoft
• 1997 – Leader of Customer Experience, First VP Customer Satisfaction & Retention, Allstate Corporation
• 1995 – Leader of Franchisee Loyalty, First VP Affiliate Services & Loyalty, Coldwell Banker
• 1992 – Leader of Customer Loyalty & Satisfaction, Mazda
• 1983 – Leader of Customer Experience, Lands’ End