Blake Morgan is a customer experience expert, entrepreneur, LinkedIn Learning Instructor, and keynote speaker. Described by Meta as 'The Queen of CX' by Meta,' Blake has become a trusted authority on customer experience and CX leadership. As the founder of CXHouse, Blake runs a sophisticated private network for senior leaders, CCOs, and CXOs. As a speaker, Blake delivers CX keynotes, workshops, and consulting sessions, with past clients including Amazon, Coca-Cola, IBM, Meta, and Microsoft. Ideal for a range of events, Blake Morgan is a compelling speaker who consistently leaves a lasting impression on audiences at conferences, forums, and panel discussions.
In 2006, Blake graduated from the University of California with a degree in Modern Literature and the History of Art and Visual Culture. Alongside her studies, she worked as a Conference Producer at IQPC, later progressing to a Senior Editor position in 2008. In 2009, Blake served as the President of New York Toastmasters, a public speaking and leadership training organisation. In this position, she played a pivotal role in mentoring members, leading club meetings, and facilitating public speaking in New York. In 2010, Blake became the Marketing Manager at blueKiwi while also founding her customer strategy, social media, and PR agency, Artemis. Blake later expanded her experience in social media and customer experience as Social Media Program Manager and Digital Support at Intel Corporation. In 2015, she founded CXOHouse.com, a private curated network for CCOs and CXOs to address shared challenges and exchange strategies.
Blake is an active figure in higher education and serves as a guest lecturer at both the Columbia University School of Professional Studies and the University of California, San Diego, as well as Adjunct Faculty at Rutgers University's executive education MBA program. In 2015, she began sharing her expertise as the host of 'The Modern Customer Podcast' and went on to author several successful books, including 'The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today’s Customer'. In 2020, Blake was recognised in the Top 20 Books C-Level Executives Are Reading To Deal With COVID-19 list, the Top 100 Future Of Technology Books Of All Time list, and as a 2023 Business Bestseller.
Blake Morgan is an exceptional global expert with a wealth of experience across business, CX, and keynote speaking. Named as one of the top 40 female keynote speakers by Real Leaders Magazine, she has delivered standout talks for some of the world's most influential companies, sharing frameworks, strategies, and insights that have helped shape their customer experience processes. For a tailored keynote that addresses the unique aspects of your business and customers, Blake Morgan is the ideal speaker. To hire Blake for your next event, don't hesitate to contact Champions Speakers today!
Social Media
Books
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer
Blake Morgan's official speaking topics are listed below:
The 8 Laws Of Customer-Focused Leadership
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, – and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends? Create a customer experience mindset. eXceed longterm profit expectations by giving up short term profits. Lay out your customer experience strategy creation and stick to it. Embark on your 90 day get started plan. Anticipate the future by being a customer experience futurist. Don’t forget that employees are customers too. Evaluate success and measure what can be measured. Reaffirm the priority - keep CX front and center. Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader!
The Four Ways To Make Customer Experience A Decision
In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition. Creating a CX mindset requires looking beyond what’s right in front of you and focusing on how you make customers feel. Blake’s framework and action items make it possible for every company to become a customer-centric success.
Official Feedback From In-Person & Virtual Events:
"Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions." - Donna Morris, Chief People Officer, Walmart
"Blake painted a picture of the importance of a winning customer experience, leveraging examples that resonated with our attendees." - Peter Davey EVP, Head of Product Innovation & Labs, The Clearing House
"Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker." - Charlie Isaacs, CTO, Salesforce
"Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught." - Christ Chumley, President, COO, CampusLogic
"Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement." - Matt Banaszynski, CEO, Independent Insurance Agents of Wisconsin
"Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head." - Gina Perini, President & CEO, Somos, Inc
"We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!" - Dor Danieli, Director of Marketing, NICE
"Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions." - Leigh Segall, Chief Strategy Officer, Smart Communications
"Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization." - Atif Elkadi, Deputy CEO, Ontario International Airport
"Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business." - Mark Anzelc, VP Supply Chain, ParkerHannifin
"At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from." - Kristin Haug, Program Manager, Tekna
"She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint." - Lisa Pintchman, VP Communications, Pega
- 2026 - Keynote talk at the Qualtrics #X4 conference
- 2024 - LinkedIn Learning Instructor
- 2024 - Published 'CustomerFocused Leadership: The New Rules For Building Business Around Today’s Customer'
- 2023 - January 2023 Business Bestseller
- 2021 - Top 100 Future Of Technology Books Of All Time
- 2020 - Top 20 Books C-Level Executives Are Reading To Deal With COVID-19
- 2020 - Named one of the top 40 female keynote speakers by Real Leaders Magazine
- 2019 - Guest Lecturer for the University of California San Diego
- 2019 - Guest Lecturer for the Columbia University School of Professional Studies
- 2018 - Adjunct Faculty at Rutgers University's executive education MBA program
- 2015 - Host of The Modern Customer Podcast
- 2015 - Founded CXOHouse.com
- 2013 - Social Media Program Manager and Digital Support at Intel Corporation
- 2010 - Founded Artemis
- 2010 - Marketing Manager at blueKiwi
- 2009 - President at New York Toastmasters
- 2008 - Senior Editor at IQPC
- 2006 - Graduated from the University of California with a degree in Modern Literature and the History of Art and Visual Culture
- 2005 - Conference Producer at IQPC
How to hire Blake Morgan
Contact the Champions Speakers Agency to provisionally enquire about hiring Blake Morgan for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do NOT accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
