"A game changer" - Forbes
"The absolute highlight of our conference" - Emirates
Geoff Ramm is a firestarter in the world of marketing. As the creator of OMG Marketing and Celebrity Service, Geoff has worked with major companies including the Bauer Media Group, Honda, and British Airways to define their customer service strategies. An award-winning marketing speaker who served as the youngest-ever President of the Professional Speaking Association UK, Geoff is famed for his ability to contribute original ideas to a conference. At events, he specialises in helping businesses outperform their competition. One of Geoff’s most popular and impactful keynote performances is his Celebrity Service. Standing for “Consistency, Excitement, Love, Engagement, Bravado, Response, Independence, Thank You and You, Your Team”, Geoff helps businesses to optimise their customer service strategy through his interactive masterclass. The service also features his world-renowned ‘120 Challenges’, which inspires innovation in his audiences.
Geoff's TED-style speeches last from 20 to 90-minutes, depending on your event's requirements, ensuring that your guests are captivated from start to finish. The beauty of Geoff’s Celebrity Service is that it produces long-term results, by continually challenging employees in an organisation to look further and think deeper. Using “interactive activities, permanent visual reminders and exclusive inspiring videos”, Geoff commits to aiding your company’s growth with consistent support. The vast results from his Celebrity Service are visible through increased NPS scores and sales, as well as better team morale and ideas-sharing. Companies who embrace Geoff's cutting-edge methods often receive industry awards, and witness a transformative, lasting impact. Ideas lie at the heart of Geoff’s customer-centric solutions, as he asks; So You Think You Deliver A Great Customer Experience? Think Again.
Conferences he has spoken at include Specsavers Store Managers South-West Conference, Ambition 2019 Conference, Synergy Commercial Finance Annual Conference and The MADE Festival, a testament to Geoff’s reputation. Offering actionable advice and fresh, trailblazing ideas, tailored to his audience, Geoff captivates guests with his quick wit and infectious energy, earning him the title “The Billy Connolly of Marketing”. There have been many significant success stories because of Geoff’s keynote speeches and workshops. On the back of a two-day OMG Marketing masterclass, TATA became the recipients of two Direct Marketing Association Awards, while his work with EC English Language Schools to create and develop the Orange Carpet Experience, earned them a nomination for the 2016 UK Customer Experience Award.
Geoff is the author of four books, including OMG Strikes Back: Observational Marketing Greats. The book was reviewed by professional reviewer, Roseanna Sunley who said: “There is nothing worse than boring and predictable marketing. For ideas on how you can stand out and be remembered, this book is an absolute must. You'll be buzzing with ideas”. Internationally recognised for his “Jedi Mind Tricks”, an array of techniques to engage customers, Geoff’s interactive keynotes and published works reveal his industry secrets. A fascinating keynote marketing speaker able to help improve strategy, growth, performance and the relationship between brand and buyer, Geoff Ramm is the best in the business. This was evidenced when he received the Professional Speaking Award of Excellence in 2014, an award which recognised his professionalism, talent, and contribution to the PSA Organisation. A direct and innovative thought-leader with an extraordinary grasp on customer service, Geoff has delivered an array of presentations challenging the status quo. He is the magic required to take your conference from good to great.
In July 2023 we sat down virtually with Geoff Ramm and discussed how you can create a celebrity experience for clients and improve your customer service. Watch our Exclusive Interview with Geoff Ramm.
Social Media
7.0K
Books
Celebrity Service Superstars: Memorable Experiences That Will Light Up Your Business and Excite Your Customers
Celebrity Service: Discover The Gap In Your Customer Service You Never Knew Existed
OMG: Observational Marketing Greats
How to hire Geoff Ramm
Contact the Champions Speakers Agency to provisionally enquire about hiring Geoff Ramm for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Geoff official speaking topics are listed below.
- Customer service
- Customer experience
- Marketing
See what people had to say about Geoff, when he appeared at their corporate events:
"A game changer." - Forbes
"Funny, engaging, relevant." - Specsavers
"Historic, everyone is still talking about you." - Frasers
"Our NPS scores increase 1.8 after two weeks of your talk." - Tesco Mobile
"Definite highlight of the day." - Dixons Carphone
"Simply amazing." - Fnnair
"Brilliant." - British Airways
"Engaging." - Reed Exhibitions
"A must see." - Sage
"Captivating." - Tiger Brands
"Inspirational." - Barclays
"Thank you very much for your inspiring sessions, it was an absolute pleasure having you. The football story went down very well, many comments on how nice it was for you to customise for the US audience. Still my favourite has to be the train ticket one!" - James, Training Lead - Global Regulatory Compliance, BSI
"Geoff's talk went down really well on Thursday in Amsterdam and we look forward to the same in Chicago" - Debbie, Global Training Administrator, BSI
"I was responsible for hosting a very important industry event and was looking for a guest speaker on the subjects of marketing, brand and customer service that would “wow” the delegates but at an affordable price. I was not disappointed. Geoff was simply amazing. He ‘blew away’ the audience with his entertaining, uplifting, inspirational and brilliant delivery. I not only recommend him but will be engaging him again in the near future. Thank you Geoff!" - Carol, Chorely Building Society
"Geoff’s presentation was a huge success. I received many positive comments regarding his keynote – many people said he was the best keynote presenter they had ever seen! I have to agree, he captured the audience’s attention with the first words he said and kept their attention throughout the whole hour. He was fantastic!" - Johanna, Kodak Canada ULC
"The event however was a huge success and we have a very happy client. Geoff was a massive part of the day and we have only had positive feedback from everyone who attended. Please pass on a massive thank you to him from me and the Tesco team – he went down so well and we’re now just worried about how to top that next year!! Geoff was a pleasure to work with and it was so lovely to be able to talk to him on a personal level as well. I’ll let you know if we get any specific feedback from the client. Thanks for all your help and support in the run up to the event – I hope that we can work together in the future." - Tesco Mobile
"Geoff was great! He totally captured us with his amazing stories and the messages were on point! I’ve had lots of great feedback and one of the team has even recommended Geoff to his previous organisation. Thank you for a great recommendation – spot on!" - Maxine, MDL Marinas
"Just wanted to say the Geoff was fantastic! I met with him for an hour or so on the Wednesday evening and he took everything on board and was perfectly relevant and perfect for us!" - Louise, Lyreco
"Geoff was fantastic as always and I think both sessions went down really well with the audience." - Tesco Mobile
"I just wanted to say a huge thank you for attending our conference yesterday, we’ve had some great comments about your sessions." - MDL