Geoff Ramm

Geoff Ramm is a firestarter in the world of marketing. As the creator of OMG Marketing and Celebrity Service, Geoff has worked with major companies including the Bauer Media Group, Honda, and British Airways to define their customer service strategies. An award-winning marketing speaker who served as the youngest-ever President of the Professional Speaking Association UK, Geoff is famed for his ability to contribute original ideas to a conference. At events, he specialises in helping businesses outperform their competition. One of Geoff’s most popular and impactful keynote performances is his Celebrity Service. Standing for “Consistency, Excitement, Love, Engagement, Bravado, Response, Independence, Thank You and You, Your Team”, Geoff helps businesses to optimise their customer service strategy through his interactive masterclass. The service also features his world-renowned ‘120 Challenges’, which inspires innovation in his audiences.

Geoff's TED-style speeches last from 20 to 90-minutes, depending on your event's requirements, ensuring that your guests are captivated from start to finish. The beauty of Geoff’s Celebrity Service is that it produces long-term results, by continually challenging employees in an organisation to look further and think deeper. Using “interactive activities, permanent visual reminders and exclusive inspiring videos”, Geoff commits to aiding your company’s growth with consistent support. The vast results from his Celebrity Service are visible through increased NPS scores and sales, as well as better team morale and ideas-sharing. Companies who embrace Geoff's cutting-edge methods often receive industry awards, and witness a transformative, lasting impact. Ideas lie at the heart of Geoff’s customer-centric solutions, as he asks; So You Think You Deliver A Great Customer Experience? Think Again.

Conferences he has spoken at include Specsavers Store Managers South-West Conference, Ambition 2019 Conference, Synergy Commercial Finance Annual Conference and The MADE Festival, a testament to Geoff’s reputation. Offering actionable advice and fresh, trailblazing ideas, tailored to his audience, Geoff captivates guests with his quick wit and infectious energy, earning him the title “The Billy Connolly of Marketing”. There have been many significant success stories because of Geoff’s keynote speeches and workshops. On the back of a two-day OMG Marketing masterclass, TATA became the recipients of two Direct Marketing Association Awards, while his work with EC English Language Schools to create and develop the Orange Carpet Experience, earned them a nomination for the 2016 UK Customer Experience Award.

Geoff is the author of four books, including OMG Strikes Back: Observational Marketing Greats. The book was reviewed by professional reviewer, Roseanna Sunley who said: “There is nothing worse than boring and predictable marketing. For ideas on how you can stand out and be remembered, this book is an absolute must. You'll be buzzing with ideas”. Internationally recognised for his “Jedi Mind Tricks”, an array of techniques to engage customers, Geoff’s interactive keynotes and published works reveal his industry secrets. A fascinating keynote marketing speaker able to help improve strategy, growth, performance and the relationship between brand and buyer, Geoff Ramm is the best in the business. This was evidenced when he received the Professional Speaking Award of Excellence in 2014, an award which recognised his professionalism, talent, and contribution to the PSA Organisation. A direct and innovative thought-leader with an extraordinary grasp on customer service, Geoff has delivered an array of presentations challenging the status quo. He is the magic required to take your conference from good to great.

In July 2023 we sat down virtually with Geoff Ramm and discussed how you can create a celebrity experience for clients and improve your customer service. Watch our Exclusive Interview with Geoff Ramm.