Paul is a pioneer of the Customer Service and Experience world. He is the creator of WOW Customer Service and Experience and knows that in this “new normal” the only way to grow your business is to inspire, incite and motivate your customers to want to spend more, buy more and return more. Paul speaks with genuine love and passion for his subject and he shares how to WOW your customers from his extensive sales and service experience. His real-life examples and original content will have your audience fixed on how they can take their customer service and experience to a new level; the WOW Level. Simplicity is the key, and with the Pandemic trade and footfall in complete flux, Paul will show you how to stand out from the competition using the WOW Customer Service and Experience system
Having worked with leading brands and groups such as Property Mark, IWD Group, ARLA, NAEA, ISMM and Sight Care, it’s all about producing results that can make a big difference! With improved NPS scoring, footfall, higher team, and increased sales uptake. Generating new ideas is at the heart of Paul’s customer-focused solutions and he stands out by having over 25 years in the Customer Service industry. Either online or in-person, Paul’s presence makes people sit up and listen. With energy, humour and authenticity, he uses his extensive knowledge and experience to challenge his audience to think differently about the service that they provide and liberate their untapped, inner creativity to generate new and exciting ideas which they can implement immediately and turn them into a new age sales and customer winning strategy.
His high impact, flexible and tailored keynotes last from an energetic and entertaining 20 minutes to a full-depth 60-minute masterclass. With the addition of a further workshop and continued and ongoing support available from Paul beyond your event, you can be sure that WOW Customer Service and Experience will transform the way you serve your customers and clients. To support your ongoing success, Paul shares his renowned WOW360 strategy to challenge your teams to create and develop new ideas and innovative ways to deliver the WOW Customer Service effect across every touchpoint in your business.
How to hire Paul Wearmouth
Contact the Champions Speakers Agency to provisionally enquire about hiring Paul Wearmouth for your next event, today. To get in touch, simply call an official booking agent on 0207 1010 553 or email us at [email protected] for more information.
** We do not accept requests for autographs, signed merchandise, fan mail, birthday messages or any other non-commercial contact with the speakers or acts. Each speaker on the website may not have necessarily worked with Champions in the past but are known to perform such engagements within the industry.
Paul's official speaking topics are listed below:
- How to create WOW moments with all of your customers that trigger powerful, positive emotions and inspire them to want to buy more and do more business with you
- Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique
- Exceed your customer’s expectations to delight and excite them in every area of your business
- Create and Deliver a winning customer promise for your people to follow in every area of your business practice
- How to inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction
- Maintain the consistency of your service and evolve it to exceed customer demands now and in the future
"Engaging, Energising and Thought-Provoking" - Property Mark
"His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary" - Sight Care
"You were highly motivating and managed to engage the whole team from the outset. When they put these techniques into practice, our success rate with new landlords will increase ten-fold!" - CGT Lettings
"A top-class speaker" - Ryans Insurance
"Myself and the directors felt you were highly motivating and managed to engage the whole team from the outset. We received great feedback from team members after the conference explaining they had taken a lot away from your talk, and would act on it as soon as they returned to the office. I am confident when they put these techniques into practice, our success rate with new landlords will increase ten-fold!" - Angharad Trueman - CGT Lettings
"His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary" - Paul Surridge - Chief Executive Sight Care Group
"Paul is different what he told us works!" - Dr Scott Mackie - Chairman Scottish Optical Conference
"Paul was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members" - Stephen Wright - Institute Of Sales And Marketing Management
"With energy, humour and inspirational words Paul captivated the room and left the audience buzzing" - Nick Looby - Feet On The Ground Training
"The event went very well thank you and we had some positive feedback from the delegates. Paul was very professional (and prompt!) and he had tailored the speech to the audience who were very receptive to his presentation and appearance. He had certainly listened to our brief and interpreted it very well. We were very happy." - Sarah Howarth, Camping & Caravanning Club
