Paul Wearmouth

Customer Service & Experience Specialist

Paul Wearmouth is an international speaker, mentor and author who is passionate about developing organisations and individuals to take Customer Service and Experience to a whole new level. Paul educates and empowers people about the importance of customer service and experience and how they can deliver them in a way that will generate more loyalty, more customers and win more business. As a specialist in what makes people buy more and sell better, Paul delivers motivational and keynote presentations that make people sit up and listen.

Speaking from real-life experience and events, he shares a clear set of messages that guide sales professionals and leaders to gain the success that they truly desire. Paul’s belief is simply “How you sell it, is how the other person will buy it” and this is the underlying message he shares in all his presentations, allowing delegates to see, hear and feel the influence and impact that they have on a customer’s buying decision and their perception of the product.

He shares that amazing customer service and successful selling comes from truly understanding customer needs and gaining a clear knowledge of what our customers really do buy in to. Paul has proven this understanding works from a career spanning over 20 years in a wide range of selling arenas from retailers through to direct B2B.

Running stores and business divisions with turnovers that run into the millions, Paul developed a key understanding of the power of customer relations and the ability to get inside a customer’s mind to discover what truly inspires a “yes or no” answer to buy. Paul shares his high energy message in a way that makes people take notice and take action.

Sales and Service today require a very different approach. Paul helps people, teams and organisations understand that in order to succeed in today’s tough and competitive climate, you must be doing something different, something personal and engaging with your customers like never before. Because when the service is taken to the next level and when the customer experience is the best it can be, you will have roaming ambassadors telling the world how good your business is!

To book Paul Wearmouth as the sales speaker for your corporate event, function or conference, simply contact the Champions Speakers agency by emailing agent@championsukplc.com or by calling a booking agent directly on 0207 1010 553.

When at corporate events, Paul is known to cover the following topics:

  • Delivering 5 Star Customer Service
  • Creating a Sales Winning Customer Experience
  • Achieving Peak SALES Performance
  • Chair/MC events

“Myself and the directors felt you were highly motivating and managed to engage the whole team from the outset. We received great feedback from team members after the conference explaining they had taken a lot away from your talk, and would act on it as soon as they returned to the office. I am confident when they put these techniques into practice, our success rate with new landlords will increase ten-fold!” – Angharad Trueman – CGT Lettings

“His understanding of what motivates people and how to encourage them to reach higher goals is extraordinary” – Paul Surridge – Chief Executive Sight Care Group

“Paul is different what he told us works!” – Dr Scott Mackie – Chairman Scottish Optical Conference    

“Paul was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members” – Stephen Wright – Institute Of Sales And Marketing Management

“With energy, humour and inspirational words Paul captivated the room and left the audience buzzing” – Nick Looby – Feet On The Ground Training