Allan Lyall

Allan Lyall, Chief Global Supply Chain Officer at Wayfair, is an authority on e-commerce, manufacturing, and logistics. He has worked at some of the most influential market-leading brands in the world, including Amazon and Tesco, a testament to Allan’s worldwide industry reputation. When booked for international events, Allan supplies an unbeatable insight for corporate audiences, discussing a wealth of business topics from consumer behaviour to business operations. Guests receive tailored strategies for sustainable corporate growth, and learn about the infinite possibilities of online commerce.

From 2014 to 2017, Allan was the Customer Fulfilment Director at Tesco. During this three-year period, he managed their Customer Engagement Centres and the fulfilment of their online commerce site. His transformational plan worked with suppliers, distributers, and customer service representatives, creating a comprehensive strategy for optimising consumer relations. Following a period of self-employment, where Allan supplied consultancy services for corporate clients, he was appointed Chief Global Supply Chain Officer at Wayfair.

Starting his professional journey at Digital Equipment Corporation, Allan worked his way up the corporate ladder, until he was the global Manufacturing Manager and Product Manager. A testament to his professional commitment, he handled product life cycles, based in the Design Engineering Centre in Massachusetts. Building a comprehensive understanding of project management, analytical thinking and manufacturing best practices, he was later appointed Apple’s Director of European Fulfilment from 1995 to 2001. Allan is credited for the company’s rapid growth in Europe, introducing such industry-defining products as iMac and iBook.

Allan is a vocal advocate for people empowerment, from his staff to his consumers. His ability to predict future trends and support a positive relationship with buyers makes Allan the perfect customer service speaker, as his insight can revolutionise a business’ practices. In 2001, he started working at Amazon, as their Vice President of European Operations. In the role, he drove the company’s revenue growth across the continent, through high-standard customer services and infrastructure development. During this period, he was also a board member of Amazon Luxembourg.

An intellectual speaker like Allan holds the key to corporate growth. His unrivalled insight into e-commerce and digital operations helps corporate audiences to stay ahead of the curve, teaching them the strategies needed to capitalise on online opportunities. His speeches are infused with thrilling anecdotes; for example, when he managed a team that packed and dispatched up to three million Christmas presents in one night, an incredible feat of leadership.