Allan Lyall


Allan Lyall, Tesco’s Customer Fulfilment Director, previously worked as Vice-President of European Operations at Amazon for 12 years, and took on potentially one of the hardest logistical jobs in retail. He was responsible for overseeing Amazon’s world-renowned delivery service and managing 21 customer fulfilment centres across the world.

His most impressive feat was over the Christmas period, when he managed the team that packed and dispatched up to three million presents around the world in one night. He also opened a customer service centre in Edinburgh and a customer fulfilment centre in Dunfermline, creating hundreds of jobs.

Before his 12 years at Amazon, Allan was the Director of Fulfilment at Apple based in Paris, earning him nearly 20 years of expertise in customer experience, supply chain logistics and infrastructure development.

Allan is very familiar with the concept of working with large, global businesses that are striving to put customer service at its heart. As the online shopping industry continues to increase, Allan is passionate about the need for young people to embark on career paths to e-commerce.

To book Allan Lyall as the retail speaker for your corporate event, function or conference, simply contact the Champions Speakers agency by emailing or by calling a booking agent directly on 0207 1010 553.

When at corporate events, Allan is known to cover the following topics:

  • Business Management
  • Amazon
  • Ecommerce Businesses
  • Apple Inc
  • Tesco plc

“The dinner went very well yesterday and Allan was really good. Great feedback from all. Your support is much appreciated. Looking forward to working more with you.”